Maxor National Pharmacy Services Hiring for IT Support Analyst Job at Charleston, SC Full Time

Come grow with us! Maxor is currently seeking an IT Support Analyst with Pharmacy Technician experience to join a dynamic Client Services team. This is a great opportunity for a Pharmacy Technician who is interested in learning the IT side of the pharmacy business.

As a Support Analyst you will provide first-level business application, computer software and hardware support across business operations. You will work across business units and pharmacies to troubleshoot and resolve technical and software issues for users. You work independently to resolve wide and varying problems using current job knowledge, research and external resources.

Ideal Candidate Profile

Support Analysts are highly motivated with a strong customer focus and ability to interface with all levels of staff, so exceptional communication skills are a must.

Prior help desk support, pharmacy experience and/or application software support desirable.

Our Company

Join the Maxor team and have a direct impact on patients’ lives, while improving your own wellbeing with our robust benefits and flexible work environment. At Maxor, you have a career with limitless possibilities and the charge to make a difference. A company of 1,000 diverse people and almost 100 years of pharmacy experience, we offer the stability of a Fortune 500 company with the energy and innovation of a startup. We provide services and technology that fuel the entire pharmacy ecosystem, but we are more than pharmacy services. We enable pharmacy care.

Responsibilities

• Investigate, analyze, and resolve software and communications problems with computer systems.
• Provide software and hardware technical assistance and support as needed.
• Troubleshoot and resolve software, peripheral, and communications failures and conflicts.
• Install, integrate, and configure new software/upgrades for users.
• Review, prioritize, and process tickets, document the progress of projects.
• Maintain a high-level quality of customer service standards in dealing with and responding to questions.
• Follow Procedures for escalation process and ticket follow up times.
• Resolve Tickets to meet set Service Level Agreements

Qualifications

Education:

• High School graduation or equivalent is required
• Bachelor’s Degree in Management Information Systems, Computer Science or related field or equivalent technical/vocational certification or equivalent experience is preferred
• Pharmacy Technician license or training

Experience:

• Pharmacy Tech experience
• Background in and exposure to PC maintenance/repair, application software support
• Knowledge of Microsoft Office software products required
• Software and hardware certifications a plus
• Retail pharmacy operations desirable

Knowledge, Skills and Abilities:

• Knowledge of pharmacy systems
• Knowledge of SQL Server and properties.
• Detail oriented with strong attention to follow through.
• Knowledge of a wide range of computer systems, applications, hardware, and communications
• Ability to simultaneously coordinate and complete multiple projects
• Knowledge of computer-troubleshooting techniques
• Sound communication and presentation skills; ability to organize and manage multiple tasks.
• Ability to install and configure computer systems, hardware, and peripherals
• Knowledge of customer service standards and procedures
• Demonstrated ability to be self-motivated with a positive attitude

WHY MAXOR?

We offer a diverse, progressive culture that supports a “dress for your day” approach to work attire, and a collaborative, team oriented environment. Our industry leading compensation and health benefits include:

• Comprehensive mental health and wellbeing resources
• Nationwide Blue Cross Blue Shield PPO with employee friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, Low biweekly premiums
• Company paid basic life/AD&D, Short-term and Long-term disability insurance
• Rx, dental, vision, voluntary benefit options, and FSA
• Employer-matched 401k Plan
• Industry leading PTO plan
• And MORE!

Job Type: Full-time

Pay: $50,746.00 – $53,679.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Work Location: One location