PRIMARY RESPONSIBILITY:
Responsible for leading the positive and proactive transformation of the customer service organization while implementing state of the art tools across the narrow web customer service team. The position requires knowledge in developing and implementing process efficiencies and will lead in implementing world class customer service tools to support our customers via our internal team, website and other self-service channels.
This position will also provide guidance for large quotations, acquiring and maintaining customers by providing industry-leading service, and ensuring the customer’s needs (voice of the customer) are met, under the direction of the Director of Customer Service.
DUTIES AND RESPONSIBILITIES:
MINIMUM QUALIFICATIONS
EDUCATION/EXPERIENCE
OTHER CANDIDATE QUALIFICATIONS
PHYSICAL REQUIREMENTS
Job Type: Full-time
Pay: $90,000.00 – $95,000.00 per year
Benefits:
Shift:
Weekly day range:
Ability to commute/relocate:
Application Question(s):
Experience:
Work Location: Hybrid remote in Eureka, MO 63025
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