Maverick Electrical Services Hiring for CSR – Customer Service Representative Job at Roseville, CA Full Time

We are seeking to hire a driven, articulate, organized customer service representative to join our rapidly growing electrical service company!! Our perfect candidate has a GROWTH mindset, and is all in with our company.

Responsibilities

• Answers/ schedules incoming calls and appointments
• Manages outbound calls to existing client base
• Build sustainable relationships and trust with customers through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to provide an excellent customer experience

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• People-oriented — supportive and fairness-focused
• Team-oriented — cooperative and collaborative

Communication method(s) used:

• Email
• Phone
• Chat

Work Remotely

• No

Hours: 9am-6pm or 10am-7pm Monday-Friday

Job Type: Full-time

Pay: $20.00 – $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Work setting:

• Office

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 3 years (Required)
• Phone etiquette: 1 year (Required)

Work Location: One location