Matrix Imaging Solutions/classicplus Hiring for Customer Account Specialist Job at Sanborn, NY Full Time

JOB OPENING

Position: Full time Customer Account SpecialistLocation: Sanborn, NY

Are you a detail-oriented, self-motivated individual? Are you looking for a dynamic job that cuts through the same monotonous work every day? This is the opportunity for you. Matrix Imaging Solutions/Classicplus in Frederick, MD is the place for you. Matrix Imaging Solutions/ClassicPlus is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.

Responsibilities/Duties:

Responsible for onboarding new customers of Matrix and interacting with existing Matrix customers by providing support, addressing inquiries, and resolving complaints.

Responsibilities/Duties:

• Provides high level account service support over the phone and via email in a team-based environment with individual account assignments.

• Update and maintain client information in internal computer systems

• Manage client profiles to record client documentation and information

• Manage ongoing projects on a scheduled basis per client to meet clients schedule and needs.

• Manage corrections, billable and non-billable changes through the system process

• Creates quotes and change requests for customers.

• Upsell/cross-sell existing customers through account penetration.

• Onboards new Matrix customers

• Resolves any emerging customer problems with accuracy and efficiency.

• Builds sustainable relationships and trust with customer accounts through open and interactive communication.

• Manages incoming calls and customer service inquiries/changes to current setup.

• Identifies and assesses customer’s needs to achieve a high level of customer satisfaction.

• Provides accurate, valid, and complete information by using the proper methods, tools, and resources.

• Handles customer complaints, provides appropriate solutions and alternatives; follow up to ensure resolution.

• Goes above and beyond to engage customers & team members.

• Assists in supporting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts.

• Provides an overview of the Matrix Program(s) for new prospects and returning customers.

• Keeps accurate records of customer interactions, process customer accounts, and file documents.

• Assist with the enhancement/development of internal standards and processes.

• Works with the accounting department on outstanding customer invoices.

Qualifications, Skills and Abilities Required:

• Associate degree preferred, with coursework in related area, or relevant work experience.
• A minimum of three (3) years of high level/professional account service experience
• Prior experience and working knowledge of print, mail, digital output, USPS and mailing operations preferred.
• PC based computer literacy with proficiency in Microsoft Excel, Word, Outlook.
• Excellent verbal and written communication skills.
• Ability to establish priorities, work independently, proceed with objectives with little or no supervision
• Service-oriented and able to resolve customer grievances.
• Multi-tasking skills and ability to work under pressure.
• Ability to follow documented instructions as well as document new learned procedures.
• Must have excellent time management skills.
• Flexible and able to function independently and in team scenario.
• Positive attitude

Matrix Imaging Solutions LLC is dedicated to connecting people through reliable communications by delivering innovative digital and print solutions.

Job Type: Full-time

Pay: $20.09 – $24.90 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Matrix Imaging Solutions/Classicplus has been committed to maintaining a healthy and safe workplace.

Ability to commute/relocate:

• Sanborn, NY 14132: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• printing/direct mail: 2 years (Preferred)
• Office Customer Support: 3 years (Required)

Work Location: One location