Mass General Brigham Hiring for Executive Director, Revenue Cycle Performance Excellence at Somerville, MA  Full Time

This role is primarily remote with the expectation to attend designated onsite leadership meetings with advanced notice (travel will be reimbursed per MGB policy).

Role Overview

Responsible for driving accuracy and efficiency of Mass General Brigham Revenue Cycle Performance Management initiatives and leading the integrated functions for Quality Education & Training, Reporting & Analytics, Operations Improvement, and Automation / RPA across Hospital and Professional Billing. The Revenue Cycle Performance Excellence Executive Director works to improve overall operational effectiveness in service of patients. They work to streamline education and training practices, bring cutting-edge Analytics solutions to MGB Revenue Cycle, continuously improve current state processes, and identify and champion leading Revenue Cycle automation opportunities.

Key Interactions

Peer Revenue Cycle Leaders | Collaborate to identify opportunities to enhancing training / education, address reporting concerns / challenges, increase automation, and improve operational performance across Revenue Cycle teams.

Vendor Strategy Team | Communicate vendor performance considerations.

Revenue Cycle Transformation Team | Collaborate to evaluate New Projects related to Quality / Training, Reporting & Analytics, Automation, or Ops. Improvement, to create a cohesive Revenue Cycle Strategic plan, and to understand allocated team budget.

External Organizations and Agencies | Liaise on behalf of Revenue Cycle to internal / external organizations, including govt. agencies, payer organizations, vendors, & business partners.

Revenue Cycle Stakeholders | Communicates with key Rev. Cycle stakeholders, including peer leaders of Rev. Cycle Operations and other core support departments (e.g., human resources, finance).

Key Responsibilities

Leadership Impact & Problem Solving

• Identifies and articulates the strategic direction for Revenue Cycle Performance Excellence and collaborates with direct reports, peer leaders, and functional leaders to drive alignment.
• Tracks relevant changes in performance, market trends, health care delivery systems, and legislative initiatives impacting execution of team goals.
• Collaborates with peer leadership and the Enterprise Revenue Cycle leaders to design the strategic plan and KPIs for the Revenue Cycle organization.
• Maximizes existing talent by providing counsel, leadership, guidance, and direction and assisting in the development of an organizational culture appropriate to support the Mass General Brigham mission.
• Analyze process performance to understand pain points and determine root cause.
• Identifies strategic opportunities for enhanced Revenue Cycle Reporting Analytics.
• Builds trust in automation, and openness to innovative solutions through development of dedicated innovation focused capabilities.

Financial Performance

• Drives financial planning, monitoring, and execution to support a cost-effective joint Performance Excellence team.
• Participates in the development of the Operational Budget for the Performance Excellence function.
• Establishes and oversees Automation, Special Projects and Performance Improvement teams to drive efficiencies and cost reduction through process improvement and automation.

Operational Performance

• Quantitatively and qualitatively analyzes team performance using metrics related to team Leadership and Revenue Cycle Performance Excellence operational success; translates performance analyses into performance improvement initiatives.
• Oversees Rev. Cycle systems, Analytics / Reporting Strategy, Operations, and processes.
• Establishes and oversee formal, comprehensive QA / Training programs and operational policies designed to improve Rev. Cycle operational consistency, efficiency, and data accuracy.

Education

• Bachelor’s degree required with discipline in Healthcare Administration, Management, Finance, Business Administration, or related field.
• Master’s degree Preferred with discipline in Healthcare Administration, Management, Finance, Business Administration, or related field.

Work Experience

• Healthcare: 5-7 years
• Leading People: 5-7 years

Knowledge Skills, and Abilities

• Demonstrates competency and senior leadership experience in a large, complex organization with multiple locations. Manage upwards, elevating key risks and opportunity areas to Revenue Cycle leadership. Create and foster an atmosphere of continuous improvement.
• Excellent personnel management and organizational management skills – including written and oral communication, relationship management, customer service, and organization.
• Prior management experience in Business Support Services-related functions. Significant Reporting & Analytics prior experience / technical expertise. Communicate and operate effectively within and between system functions, including Enterprise and Facility-level organizations.
• Clear understanding of the impact Performance Excellence has on Rev. Cycle operations and financial performance of the facility. Prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
• Demonstrated skill in navigating successfully through ambiguity and frequent change – agile and flexible as a leader, peer, coach and team member.
• Drives DE&I and recognizes the value that different perspectives and cultures bring to an organization.

Competencies:
1. Teamwork: Experienced leader that can effectively build and support diverse teams to achieve common goals and implement best practices. Must be an engaged and approachable leader who understands the value of being a team player who manages effectively across differences and can coach and develop staff.
2. Collaboration and Communication: Ability to build partnerships and work collaboratively with both finance and non-finance constituents across the organization. Excellent interpersonal skills to deliver multi-mode communications, often related to complex topics, while conveying a clear understanding of the unique needs of different audiences.
3. Innovation and Inclusion: Cultivate a culture of innovation and Inclusion by encouraging others to share perspectives and ideas, while creating new and better ways for financial processes and operations. A demonstrated ability to manage change, while maintaining high employee satisfaction.

About the team:
At Mass General Brigham patients are the center of our work. As an innovative integrated healthcare system, we are dedicated to enhancing patient care, teaching and research, and serving our communities. As leaders in healthcare, we unite great minds to solve the hardest problems in medicine. The Enterprise Services Patient Revenue Operations team, a division of corporate finance, supports the Mass General Brigham mission by delivering best in class Revenue Cycle services to all of its health system entities and affiliates. You’ll be joining a dedicated team that prioritizes how we work together to achieve the best possible outcomes for our patients, providers and employees.

Click here to learn more about our mission, vision, and values and how we are United Against Racism
* https://www.massgeneralbrigham.org/who-we-are
* https://www.massgeneralbrigham.org/who-we-are/united-against-racism

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.