Marquette University Looking for Assistant Director for University Apartments and Off Campus Student Services Full Time

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new
opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented
individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and
community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders
who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around
them and formation of the heart and mind. 

We believe in our mission: The search for truth, the discovery and sharing of
knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership
expressed in service to others. These core values guide our relationships with our students, each other, and our community.

The Assistant Director for University Apartments and Off-campus Student Services assumes oversight
for the responsibilities associated with university apartment living and for the delivery of services to off campus students living in the
neighborhoods surrounding the university. The assistant director encourages the creation of living environments within the apartments and
off campus communities that are consistent with the principles of a Catholic, Jesuit university and that reflect a departmental commitment
to support the university’s mission of excellence, faith, leadership, and service. They directly supervise one Complex Director for
University Apartments and one Residence Hall Director in a traditional hall with indirect supervision of an Residence Hall Director for
University Apartments, a housing coordinator, four apartment managers and one facility manager. The assistant director assesses the needs of
off campus students and works in conjunction with various student affairs staff, faculty, academic departments, MU Police Department and
area landlords to ensure a high quality of care and service delivery to these students. They are a key partner with MU Athletics. The
assistant director also responds to critical incidents and crises involving university apartment residents and serves as a back-up on call
resource for residence halls and apartments.

This is your next opportunity to join an organization that invests in their
employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance,
focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

Duties
and Responsibilities

1. Ensure the delivery of programs and activities designed to create strong communities within the
   University apartments and residence halls that enhance the academic and developmental needs of students including monitoring facility and
   capital needs, capacity, staffing, safety, and security needs.
2. Supervise, train, and evaluate full-time professional staff,
   providing support and direction to the development of University Apartments, residence halls, and Evans Scholars House residents and
   cultivates a positive relationship with Western Golf Association. This includes providing support and direction to the Housing Coordinator
   to coordinate services offered through the University Apartments office.
3. Coordinate the front desk administration for the residence
   halls and university apartments.
   1. Develop policies & procedures for front desk administration that promote safety, security, and
      customer service.
   2. Serve as primary administration for Front Desk Suite, the front desk software application and liaison with IT
      Services and vendor regarding application or support requests.
   3. Serve as primary department contact for any building access needs or
      issues with the CCure system and liaison with MUPD and IT Services regarding issues or support requests.
   4. Ensure adequate desk
      coverage over extended break periods in collaboration with apartments staff, graduate assistant for operations, and assistant director for
      residence life education and selection.
   5. Work with mail carriers over beak periods to redirect mail to centralized hall, as well as
      troubleshooting any mail/package issues.
4. Partner with several offices across campus and Near West Side partners in
   order to serve students living in university apartments and within the near campus community. These offices include FP&M, MUPD,
   Athletics, Office of International Education, Rent College Pads, Near West Side Landlord Compact, Landlord Tenant Council,
5. Manages
   various university housing systems and technology in conjunction with the housing coordinator:
   1. Serve as a Residential Management
      System (RMS) administrator used for apartment assignment process.
   2. Develop, recommend, and implement the apartment sign up process,
      assignment, and leasing system including annual update of apartment leases in conjunction with the Office of General Counsel.
   3. Oversee the automated housing assignment process with IT Services for university owned apartments.
6. Serves in an
   on-call rotation as higher-level support to the Complex Director/Residence Hall Director duty system. Supports emergency crisis response
   protocol for university apartments and assists with off campus incidents.
7. Teaches on section of MARQ 1500, “Principles of
   Peer Facilitation Among College Students” for newly hired Resident Assistants.
8. Participates in and leads some professional
   staff development and in-service training programs.
9. Serves on department, division, and university committees and work groups as
   appointed.

Required Knowledge, Skills and Abilities

• Master’s Degree in College Student
  Personnel, Higher Education, Counseling, Business or related field. This position should have demonstrated and increasing experience in
  Residence Life or a related student affairs field.At least 4 years post master’s degree experience.Strong verbal and written
  communication skills.Proficient use of all Microsoft Office products, including Word, Excel, Outlook and PowerPoint.Strong problem-solving
  skills in the area of facility and technology issues.Experience with database applications like FileMaker Pro, MS Access or similar
  software.

Preferred Knowledge, Skills and Abilities

• Supervisory experience preferred.Experience
  using the Maxient Student Conduct software.Experience with Residential Management System (RMS)Experience working in University apartments is
  preferred.