Manpower Hiring for Technology Specialist (IT) – MUST RESIDE IN COLORADO Job at Arvada, CO Full Time

Hours: Monday through Friday business hours

Pay: $25 – $30/hour depending on experience

MUST RESIDE IN COLORADO AS THIS IS A HYBRID POSITION

Job Summary & Objectives

• Maintain essential company Information Technology and Operational Technology, including operating systems, security tools, applications, hardware, servers, email systems, laptops, tablets, desktops, software, and cell-phone hardware.
• Provide quality IT / OT support with a strong emphasis on a high degree of customer satisfaction, technical expertise, and timeliness.
• Provides help desk support and resolves problems to the end user’s satisfaction.
• Processes IT requests based on “first-in first-out” priority and critically.
• Monitors and responds quickly and effectively to requests received through via telephone, ticketing software, and/or email system.
• Nurture dependable IT infrastructure and networking that’s always up and running.

Duties/Responsibilities

• Provides administrative support for the company’s cell phone plans, including but not limited to issuing new equipment, assigning lines, running monthly reports, re-purposing phones, etc.
• Follows and documents internal procedures.
• Assists with training new employees as it relates to the use of technology.
• Ensures each workstation has standard and, when appropriate, specialized equipment.
• Installs, assesses, and configures laptops, desktops, servers, workstations, including peripheral equipment and software.
• Administers laptops, desktops, printers, switches, firewalls, cell phones, cameras, software deployments, security updates and patches.
• Maintains an inventory of all IT equipment, software, and software licenses.
• Manages computer setup and deployment using standardized hardware, images, and software.
• Assigns new user accounts for company provided software.
• Assigns email addresses and the appropriate licensing for productivity software, e.g., Office 365.
• Assigns users and computers to proper groups in Active Directory (or other management tools) as appropriate.
• Performs timely workstation hardware and software upgrades as required.
• Monitor network and technology health and respond to hardware issues as they arise; help build, test, and maintain new servers, laptops, PC, and other network technology as needed.
• Performs other duties as assigned.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Strong understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytic and critical thinking skills.
• Proficient with Microsoft Office Suite (Word, Excel, SharePoint, OneDrive, etc).

Qualifications, Education and Experience

• Knowledge of and experience supporting Microsoft Windows desktop and server Operating Systems.
• Knowledge of and experience supporting Microsoft Active Directory and Exchange.
• Knowledge of and experience supporting VMWare or Hyper-V environments.
• Knowledge and experience support networking infrastructure and VPNs.
• Ability to work in a fast-paced and high-demand environment.
• Basic knowledge of computer hardware and software.
• Resourcefulness and problem-solving aptitude.
• Good organizational skills.
• Ability to work both independently and as part of a team.
• Willing and able to be on-call nights and weekends.
• Willing and able to work some nights and weekends.
• Utilizes interpersonal skills to communicate with network users and other information systems professionals.
• Must have basic knowledge of applicable data privacy practices and laws.
• Associate degree in Computer Science, Information Technologies, or another applicable field with a minimum of 3 years of relevant work experience. Certifications in a relevant field (CCENT, Network+, CCNA) and a minimum of 5 years of relevant experience may be considered instead of a degree

PhysicAl Requirements

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk or hear.
• The employee frequently is required to reach with hands and arms.
• The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.