Lynden, Inc Hiring for Help Desk Specialist Job at Seattle, WA Full Time

Lynden Incorporated is seeking a Help Desk Analyst to work as part of our SeaTac based team. You will provide first-tier support to Lynden employees for computer systems, software and hardware, including installations, setup, error messages and application usage.

What is expected of you:

• An applicable 2-year degree from a university or technical college or equivalent work related experience
• Show up to work on time for your scheduled shift
• Respond to phone, email, or chat requests for support to resolve basic computer, application, system, device, access, or performance issues.
• Utilize product information or solution database to research, troubleshoot, and deliver solutions.
• Advise users on the methods, steps, and actions to resolve and avoid future issues.
• Document incidents using help desk systems or tools.
• Escalate problems to appropriate levels or teams to achieve issue resolution.
• May support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
• Experience with current Windows OS and Microsoft Office suites, remote access technologies, desktop, printing and mobile devices is required.
• Working knowledge of Active Directory, Exchange, Incident management procedures, Endpoint protection, Mobile Warehouse devices, SharePoint, and/or VMWare a plus.

What you need to know:

• Casual office setting with on-site gym
• Easy access to Link Light Rail
• This is a hybrid position Monday – Friday 10:30am to 7:00 pm. During on-site training, the hours will be Monday – Friday 8:00am to 4:30pm.
• Rotating on – call shift to after hours and weekends, roughly 5 times per year

What’s in it for you:

• Paid Time off – start with 17 days paid time off a year+ additional paid extended leave. PTO days increase with years of service
• Paid Holidays – 8 paid holiday a year in addition to your PTO
• Health Insurance – medical, dental and vision for as low as $60/month
• Health Insurance for your family – we pay 85% of medical, dental and vision for your family
• 401(k) with 50% of the first 6% contributed matched + additional annual retirement contribution
• Employee assistance program – at no cost to you
• Life Insurance and AD&D – at no cost to you
• Long term disability – at no cost to you
• Tuition Reimbursement program
• Opportunities for internal promotions/career advancement
• Family friendly work hours
• Discretionary Bonus Program
• Competitive wages with annual wage reviews

Who we are:

Lynden is a family of transportation and logistics companies that allows our customers to balance speed and budget by shipping via air, land or sea. We encourage our employees to grow and develop by promoting from within and believe our diverse workforce contributes tremendously to our success.

Fine Print:
A post conditional offer of employment drug test, and background screen are required. Random drug testing is required of all Lynden Incorporated employees.

Lynden Incorporated is an equal opportunity employer. Lynden Incorporated does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.

Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.

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Job Type: Full-time

Pay: $26.45 – $32.70 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All of our employees are fully vaccinated except those with approved exemptions.

Ability to commute/relocate:

• Seattle, WA 98188: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?

Experience:

• Help Desk: 2 years (Required)

Work Location: Hybrid remote in Seattle, WA 98188