Customer Support and Application Specialist, NA
Location: North America
Currently two-thirds of the world’s population do not have access to basic medical imaging services.
Lifetrack Medical Systems is a healthtech company that developed and deployed the first scalable, distributed medical imaging software designed for affordable access around the world to help people have access to radiology services.
Our mission is to build simple, elegant, powerful, and intuitive software platforms for the entire healthcare ecosystem. Our LifeSys™ platform is now being used in healthcare in Southeast Asia, South
Asia, Africa, the United Kingdom and the United States for hundreds of thousands of patients annually.
We are trusted and backed by the Asia Impact Investment Fund of UOB and Credit Suisse, the corporate
VC arm of Philips Healthcare, and Kickstart Ventures of the Philippines’ Ayala Group.
The Customer Support and Application Specialist shall perform the following functions:
1. Support retention and strong promotion or advocacy among existing customers by:
2. Support the Product updates, specifically the documentation of features by:
3. Support company growth and customer acquisition through timely execution of deployment for closed contracts by:
4. Support the North America team in customer acquisition by assisting in pre-contracting activities that ensure solid foundations for full implementation
5. Support Product Development by:
6. Support the company by performing other tasks as assigned by the Supervisor.
Professional qualifications and skills:
Mental Agility. A suitable candidate has the ability to understand the role and translate it into day-to-day actions; s/he can solve issues and/or problems in a systematic manner; and who has the confidence to handle difficult situations.
People-person. You should have the ability to handle interactions with both clients and colleagues in a manner that gets the job done.
Critical thinker. As an integral part of the team, you should think clearly and rationally, and make logical connections between ideas to create a wise decision.
Persistent. It is a necessary component of the role to ensure that you are able to carry out the requirements demanded of the role.
Purpose-driven. We are looking for individuals who are aligned with our mission and are motivated by working on healthcare technology that can positively impact millions of lives around the world.
Do it right, from the start. We believe in starting from first principles and putting in the hard work now to avoid more work down the future. Our LifeSysTM platform, built from the ground up, reflects this.
Radical transparency. We want our people to keep growing and improving. Receiving and giving feedback is critical for this. We expect people to be upfront, open and willing to learn from each other.
Crush the bottlenecks. We are always focused on the critical path to achieving results. We expect our members to be relentlessly efficient in clearing the obstacles to this critical path.
Going the extra mile. We like and reward team members who are not only good at their jobs, but will raise their hand and propose projects or solutions that help take Lifetrack forward.
Job Type: Full-time
Salary: $4,000.00 – $4,500.00 per month
Work Location: Remote