Leander Independent School District Hiring for Tech Support Specialist Job at Leander, TX Full Time

If hired, the State Board for Educator Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. A cost of up to $49.00 will be charged for fingerprinting.

PRIMARY PURPOSE
To perform technical support by assisting in the installation, maintenance, and monitoring of district hardware and software.

MAJOR RESPONSIBILITIES AND DUTIES

• Troubleshoot hardware, software, printing, and network problems and perform needed repairs.
• Monitor ticketing system and resolve items in order of priority.
• Install and test hardware and software, performing routine maintenance, and applying vendor updates to software as needed.
• Provide user support in the use of available hardware, software, and utilities.
• Account for hardware and software inventory to ensure accuracy. Responsible for maintaining inventory records to include acquisition, transfer, and disposal of retired equipment as well as performing yearly inventory audit.
• Maintain computer and user accounts, monitor and troubleshoot automated user account creation process.
• Work within vendor processes for self-service and warranty repair.
• Perform Service Desk duties on rotational basis, as scheduled.
• Responsible for documenting processes and technical issues.
• Order parts as necessary.
• Install, setup, tag, and scan equipment deployed to perspective campuses as well as for individual staff throughout the District.
• Collaborate with district staff to plan and implement district projects.
• Demonstrate regular and prompt attendance.

• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• None.

GENERAL QUALIFICATION GUIDELINES
Education/Certification/Experience:

• Graduation from an accredited high school or GED. Associate degree in computer science or related field preferred.
• Technical certifications preferred.
• Experience in PC desktop computer support environment.

Knowledge/Skills/Abilities:

• Knowledge of desktop operating systems, server operating system tools, wired and wireless networking, VLANS, and sub netting.
• Skill in customer service, communication, organization, and problem solving.
• Ability to diagnose and repair hardware and software issues and provide maintenance to hardware and software.

Mental/Physical/Environmental Demands
The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.

• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to understand complex problems and to collaborate and explore alternative solutions.
• Ability to organize and prioritize own work schedule on short-term basis.
• Ability to make decisions which have significant impact on the immediate work unit and monitor impact outside immediate work unit.
• Ability to communicate with individuals utilizing a telephone, computer or other electronic device.
• Ability to compose material such as detailed reports, work-related manuals, publications of limited scope or impact and to make presentations outside of the immediate work area.
• Ability to compute, analyze and interpret numerical data for reporting purposes.
• Ability to make information presentations, inside and outside the organization.
• Ability to work in fast-paced, multi-priority environment.
• Ability to handle difficult conversations and deescalate employees, staff, and parents.
• Regular sitting; bending/stooping, pushing/pulling, reaching overhead and twisting.
• Repetitive hand motions including frequent keyboarding and use of mouse and technology device repair requiring fine motor skills.
• Must move about within building/facilities to perform tech support work.
• Routine light lifting and carrying (less than 15 pounds) and occasionally heavy lifting and carrying (more than 25 pounds).
• Ability to use hands and fine motor skills to repair technology hardware.
• Constantly positions self to be able to reach items on ground or above head.
• May work prolonged or irregular hours.
• Work with frequent interruptions.
• Maintain composure and professionalism at all times.