Lifespace Communities, Inc Hiring for IT Support Technician Job at West Des Moines, IA Full Time

Don’t just live life…love life! Who wants to go to a boring job? At Lifespace, we get paid to create memories for our residents! We are not limited by our job title. We are one team united by our passion for service with a dash of fun. No matter the stage in your career, this is your opportunity to be empowered to create your own lasting impression. Lifespace Communities is looking for an IT Support Technician to provide technical expertise and guidance in the areas of desktops, laptops, peripherals, telecommunications, system applications, hardware and network connectivity. This position will be located in our West Des Moines, IA Corporate Office. A few details about the role:

• Serve as first point of contact for team members seeking technical assistance via phone, email, instant messaging or IT ticketing system. Ensure courteous, timely and effective resolution of end user issues.
• Monitor, prioritize, document and assist in resolving end user help requests. When possible, troubleshoot and attempt immediate resolution through remote desktop or desk side.
• Escalate IT tickets as outlined to the appropriately experienced technician or administrator to maintain service level expectations as necessary.
• Test fixes to ensure problem has been adequately resolved.
• Support audio, video and web conferencing.
• Create user accounts and manage access controls based on company policies.
• Alert leadership of recurring issues or trends in incidents. Recommend modifications to reduce user issues.
• Key participant in user testing, implementing, document creation and communication for information technology department and the end user.
• Report any computer abuse, HIPAA violations, unauthorized system access, software use violations or licensing concerns immediately to IT management

And here’s what you need to apply:

• Two-year degree in information technology, computer science or equivalent work experience.
• One to three years end-user technical support experience in an Azure / Microsoft environment.

Lifespace has enjoyed over 40 years of success, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace family, get ready to ignite your life and experience Living Lifespace. Lifespace Communities headquartered in West Des Moines, Iowa, and Dallas, Texas, is one of the nation’s largest senior living provider of non-profit retirement communities. The organization has annual revenue of over $340 million and employs over 3,800 team members. Lifespace Communities is an Equal Employment Opportunity Employer. Lifespace has remained true to its founding ideal: to help create exceptional, financially sound communities where people could enjoy a more rewarding and secure retirement. The organization is committed to excellence and innovation in creating communities that celebrate the lives of seniors. Lifespace serves over 5,100 residents. Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at

Email: [email protected]

Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: English – Spanish – Arabic – Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English – Spanish – Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English