Lares Research Hiring for Customer Success Representative Job at Chico, CA Full Time

Summary:

Essential Duties and Responsibilities:

Fields incoming customer technical service calls and provides assistance;

Makes outbound calls with repair estimates and processes orders;

Sends customers shipping labels and pouches to facilitate repairs and technical evaluation of products;

Informs current and prospective customers of promotions and new or upgraded products;

Quotes prices and encourages customers to repair products or buy new;

Enters names, addresses, telephone/email contact information, purchases, credit information, office profile data and reactions of prospects solicited into computer database system;

Responds to queries, solicits further sales, and troubleshoots or refers customer problems;

Records both positive and negative customer feedback (complaints), provides accommodation in the form of refunds or exchanges and completes appropriate regulatory forms when necessary.

Potential Additional Responsibilities:

Other duties may be assigned.

Qualifications:

Bachelor’s degree or equivalent preferred; or some related experience and/or training; or equivalent combination of education and experience. Ability to read and comprehend instructions provided in English. Ability to write professional correspondence in English. Ability to effectively present information to customers and other employees of the organization. Working knowledge of Internet software, order processing systems, Excel spreadsheets and Microsoft Word Processing software are required. Available to work 9/80 full time schedule. To perform this job successfully, individual will be taught and must demonstrate understanding of information on the entire product line including replacement parts and systems; order entry/maintenance, return order entry/maintenance and other basic computer usage; telephone sales skills, etiquette and additional customer service techniques; basic features of competitor’s equipment; requirements for price quotation; other necessary tasks that are required for job success.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk while working in the office. Sales Account Managers will be required to stand and walk continuously throughout the day while traveling and attending shows. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. Ability to travel is required.

Industry

• Medical Device

Employment Type

Job Type: Full-time

Pay: $40,000.00 – $65,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Vaccination is not required but preferred

Ability to commute/relocate:

• Chico, CA 95973: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location