Arizona Tuition Connection Hiring for Customer Service Leader Job at Scottsdale, AZ Full Time

Job description

We are a customer-focused organization, looking to hire the right person to help us take our customer service to the next level!

Customer service is often the entry into our organization, with several members of our leadership team starting at this level and advancing into other responsibilities in the company quickly.

This is not a call center position or a sales position, but the job does require significant phone time. This position will serve as the point person for our customer service experience and providing over-the-top customer service is a priority for the organization.

This position involves phone responsibilities as well as problem-solving capabilities. You will be given a high level of latitude to provide a level of service that exceeds our customer’s expectations.

We are looking for exceptional phone etiquette, customer service skills, and an upbeat confident phone voice.

This position requires you to work full-time in our office located near Via de Ventura and the 101 in Scottsdale. We are not a work-from-home company.

We are busy! This position requires someone willing to show-up on time and work as part of a team. We may not have a ping pong table, but we are tight knit team who works hard and cares about each other. We offer stable employment, plenty of growth opportunities, motivating incentives and the ability to be a part of something we think is pretty great!

Qualifications and Skills

The right person will:

· Have an entrepreneurial spirit and take ownership of this role.

· Exhibit excellent communication skills: Verbal, written and electronic

· Enjoy speaking on the phone and maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Be able to think on their feet and solve problems quickly, not just read a script on the phone.

· Communicate and coordinate with colleagues as necessary.

· Be kind with a fun, positive can-do attitude!

· Call center experience is a bonus

· No specific education level is necessary, but must be proficient with Microsoft Office products, including Excel and Outlook.

· Need to pass a detailed background check.

Benefits:

We take care of our team and strive to be a responsible employer. We offer:

· Competitive pay and growth opportunities

· Motivating incentives to encourage teamwork and drive results

· Casual and enjoyable work environment

· Paid holidays

· Great healthcare, dental & vision benefits

If you meet the criteria, please submit a cover letter and resume. Look forward to hearing from you!

Job Type: Full-time

This position starts at $25.00/hr, but moves to $30.00/hr after 2 months on the job.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:

To keep our employees safe, we have ample supply of hand sanitizer throughout, are wiping down desks and equipment daily, and encourage frequent hand washing, masks and gloves are available to everyone.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work Location: One location