Lakin Tire West, LLC Hiring for Customer Service Representative Job at Santa Fe Springs, CA Full Time

Overview

Lakin Tire goes the extra mile to serve you. Our company was built on a philosophy of exceptional customer service – it’s in our DNA and at the heart of everything we do. The Lakin Tire Customer Service Specialist will ensure that both our internal and external customers are receiving world-class customer service daily and timely.

Essential Duties and Responsibilities:

· Receives email and telephone service requests from stores (daily)

· Dispatches requests to the appropriate local dispatcher or agent (daily)

· Ensures that all client email inboxes are addressed daily and timely

· Tracks daily call and email volumes to Customer Service

· Follows up with customers via phone and email (daily)

· Coordinates initial pickup of new accounts with the Transportation team (regularly)

· Prints trailer verification reports for required agents and sends them to agents to verify accurate information (weekly)

· Completes agent data input and export to systems and validates accuracy.

· Handles all necessary communication with agents regarding scheduling and other issues (regularly)

· Validates agent pickups daily

· Schedules return of tires taken from stores either via route or alternate shipping method (daily)

· Performs other duties as assigned.

Qualifications & Competencies

· Active listening skills and ability to empathize with customers

· Ability to problem solve

· Team player

· Exceptional communication and follow up

· Attention to detail

Education/Work Experience:

· A high school diploma or general education (GED) required a college degree preferred

· A minimum of 3 years of proven experience

· The ability to communicate fluently in two languages, Spanish and English is required.

· Strong working

Required Skills/Abilities:

· Ability to work well with internal and external contacts resolving issues immediately and thoroughly or escalating them as needed.

· Ability to be flexible to daily changes in routine and handle emergencies.

· Ability to cooperate and maintain a positive attitude through words and actions.

· Ability to adapt to new ideas and contribute to effecting progress.

· Ability to operate in primarily an “open” office environment, with a noise level that is usually moderate.

· Ability to work well under the pressure, with many interruptions and multiple demands.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 3 years (Preferred)

Language:

• Spanish/English (Required)

Work Location: One location