KOTA Energy Group Hiring for Customer Service Supervisor Job at Provo, UT Full Time

Kota Energy Group is a leading provider of solar energy solutions for residential and commercial customers. Our mission is to provide affordable, clean energy to communities across the world.

About the Role:

We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will have a passion for delivering exceptional customer service and a strong understanding of the solar energy industry. The Customer Service Specialist will be responsible for answering customer inquiries, resolving customer issues, and managing customer relationships.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Troubleshoot customer issues and escalate them to the appropriate department, as needed
• Maintain customer records and update customer information in our database
• Provide product and service information to customers
• Develop and maintain a thorough knowledge of Kota Solar’s products and services
• Continuously improve the customer experience by providing feedback and recommendations to management
• Meet and exceed individual and team performance goals and customer satisfaction targets

Requirements:

• 2+ years of experience in customer service, preferably in the solar energy industry
• Excellent written and verbal communication skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Proficient in using Microsoft Office and customer service software

At Kota Solar, we believe in fostering a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for growth and development. If you are a customer-focused individual with a passion for making a positive impact, we encourage you to apply for this exciting opportunity!

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location