Kohler Hiring for Associate Customer Service Representative, B2C Job at Kohler, WI Full Time

Associate Customer Service Representative, B2C

Work Mode: Hybrid

Location: Hybrid at Kohler, WI

Prefer Applicants within 150-mile radius of Kohler for onsite orientation and equipment pickup.

Our next Orientation class is March 27, 2023

** $500 Sign-On Bonus **

Opportunity

KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Service team. We
will give you all the training and development you need to succeed from the
safety of your own home during this uncertain time. We invite you to
apply today to join our team starting on March, 27, 2023.

As an Associate Customer Service Representative,
you will have the rewarding opportunity to assist customers with faucet and
fixtures warranty claims, product installation and troubleshooting, pre-sale
questions and order placement. Your goal as an Associate Customer Service
Representative is to deliver world-class
service. You will spend a large portion of your day in phone conversations with
residential and commercial customers, wholesalers, installers, and plumbers.

How You Will Make An Impact

• Effectively
  and empathetically assist customers over the phone
• Listen,
  assess, and resolve client needs
  
• Solve complex problems by
  identifying the root cause of issues and providing feedback
• Show patience and kindness to
  de-escalate concerned callers
• Work with a team in a diverse,
  professional call center environment

Our Customer Service Representatives

• Are
  excited to learn new things
• Can
  actively listen and recognize the needs of clients
• Can
  overcome challenges while remaining calm and patient
• Willingly
  accept coaching and feedback
• Are
  flexible and able to adapt based on business priorities and changing needs
• Are
  dependable and pride themselves on being present and punctual each day
• Receive
  medical benefits, prorated paid vacation, and paid holidays after 30 days
• Growth
  potential within the team and cross functional

Skills/Requirements

What You Need To Succeed

• High school diploma or GED
  required
• Prior contact center experience is
  a plus but not required
• Must be able to complete a 40 hour
  per week paid 35-day virtual intensive
  training program; training covers multiple computer systems, product
  repair training and installation, department processes and more
• Experience using Microsoft Office
• Technical proficiency: ability to
  navigate and manage multiple computer windows and software systems:
  Customer relationship management, order management and us.kohler.com
  website
• Ability to read, analyze, and
  interpret documents and detailed correspondence
• Professional and courteous
  communication skills

Work from home requirements: Equipment provided!

• The
  applicant will secure and be responsible for paying their own internet
  expenses and must have a hard-wired internet service via cable, fiber, or
  DSL with a minimum 10mbps service
• Wired
  ethernet connection that meets upload and download speed requirements
  as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet
• All
  applicants will be required to have a separate confidential and
  distraction free workspace with no background noises
  
• Freedom
  from other responsibilities – you must be focused on delivering a world
  class service experience
• Applicants
  will be required to work during their assigned shift time Monday-Friday
  between the hours of 8:00 a.m. and 5:00 p.m.
• Break and lunch times will be
  scheduled
• Part-time
  hours are 34-36 hours/week after training, more will be required during
  peak season

Why Work at Kohler Co.?

Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .