Kelly Hiring for Membership Enrollment Representative Job at Columbia, SC Full Time

Duties:

• Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrollments, terminations/cancellations, changes, renewals, database updates, and/or monthly billings.
  
• 50% Receives and logs subscriber and member enrollment applications to the system.
• Processes/keys complex applications including new enrollments, terminations/cancellations, changes, and renewals.
  
• Updates all electronic enrollment files.
  
• Works edit/error reports generated from membership transactions.
  
• 15% Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing.
  
• May prepare and issue contracts, benefit books, and standard and custom id cards.
  
• 15% Responds to and resolves customer inquiries.
  
• Contacts plan administrators and internal and external customers to resolve issues/problems.
  
• 10% Trains new staff and updates/maintains accurate desk procedures.
  
• Assists with problem resolution.
  
• 10% Coordinates monthly billing and preparations of monthly invoices.
  
• May print, register, and mail monthly bills.

Required Skills and Abilities:

• Ability to acquire knowledge of the membership system. Good judgment.
  
• Effective customer service and organizational skills.
  
• Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to persuade, negotiate, or influence others.
  
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft Office.
  

Preferred Skills and Abilities:

• Computer systems support knowledge. Knowledge of booklet id card preparation, underwriting enrollment regulations, contract formats.
  
• Knowledge of state and federal laws related to private business types of insurance.
  
• Knowledge of standard benefit structures.
  
• Preferred Software and Tools: Working knowledge of database software.
  
• Work Environment: Typical office environment.
• Travel between office buildings. Moving/carrying of boxes/materials.

Education:

• High School Diploma or equivalent.
  

Required Work Experience:

• 2 years of customer service, administration/clerical support, or a combination of the two.
  
• 1 year of experience in a membership/billing/accounts area (may be concurrent).
  
• Preferred Specialized Training: Office technology or secretarial science.
  

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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