Kelly Hiring for Customer Service Representative IV Job at Houston, TX Full Time

At Kelly® Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Service Representative IV to work at an industry-leading client of ours in Houston, TX 77079. With us, it’s all about finding the job that’s just right.

Why you should apply to be a Customer Service Representative IV:

• Long-term opportunity with a well-known, reputable company!
• Pay Rate: $23.75 per hour
• Shift: schedule consisting of 7 12-hour day shifts followed by 7 days off
• Weekly electronic pay options
• Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

What’s a typical day as a Customer Service Representative IV? You’ll be:
Description:

Handles incoming calls (orders, inquiries, complaints, etc.); places outbound calls (regarding account status, complains, account collection, etc.) and directs calls for further problem resolution, if necessary. 10+ years of experience

What you will do:
Assists customers as they use contracted services from each of the pipeline, storage, and offshore
facilities. Includes responding to customer inquiries related to:
Nominations, scheduling, confirmations, allocations, curtailment, critical and noncritical
notices, OBAs, imbalances, capacity release, and storage injections and withdrawals.
• Tariff interpretation
• EBB access
• Analyzes, prioritizes, and addresses transportation and related customer problems/ issues with other
members of Volume Management as well as Marketing, Capacity Services, Scheduling, and other
interfacing departments, as appropriate. Has ultimate responsibility to ensure that customer receives timely resolution of all discrepancies involving pipeline services.
•Manges activities with Gas Control/ Marketing/ Business Development/ Engineering/ Capacity Planning/ Scheduling/ Capacity Services with respect to customer contract usage, operational issues, outages and maintenance and communicates related information to customers.
• Works with customers on developing and implementing both transportation and storage utilization
strategies.
• Identify system LINK issues and help troubleshoot with LINK staff.
• Consults with the LINK Systems group with respect to the development of flowing gas related LINK
system improvements in support of new projects or acquisitions.
• Applies knowledge of the FERC Gas Tariff and other service agreements to customer’s system utilization and ensures daily compliance with the current regulatory environment.
• Participates in special projects, as needed.

You can:
• Handle confidential information in a sensitive manner
• Manage stressful situations while multi-tasking

Show effective human relations, influencing and listening skills to work in a team
environment including communications necessary for effective hand off and pick up
responsibilities

Offer strong digital literacy and proficiency with office computer applications such as the
Microsoft Office Suite.

You are:
Able to work independently while being a proactive self-starter with a high level of motivation and personal initiative

An excellent written and verbal communicator who can communicate clearly, concisely, and accurately with internal and external customers

Quick to assimilate, organize and prioritize a significant volume of information in a timely
manner and determine the proper course of action, including the evaluation of information
gathered from multiple sources

Capable of developing collaborative working relationships with other departments and
external parties to achieve goals

The following are considered assets:
• Bachelor’s degree in business, accounting, or engineering
• Basic understanding of pipeline and storage commercial operations and value drivers
• Proven decision making and leadership skills

Working Conditions:
This position requires working a shift schedule consisting of 7 12-hour day shifts followed by 7 days off
• This position also requires working evenings and weekends in addition to holidays
• The noise level in the environment is moderate

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative IV today!

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

]]