Johnstech International Hiring for Customer Service / Order Management Job at Minneapolis, MN Full Time

Location: Minneapolis, MN

• *Sign On Bonus: $1,500
• *A Great Place to Work!

Johnstech is a privately held high precision engineering and manufacturing company who has serviced a niche market in the global semiconductor industry for back-end test for almost 30 years. Johnstech has additional offices in the Philippines and Singapore. We have experienced solid growth and are on the cusp of even more!
People join us and stay with us for our fulfilling careers, competitive pay and benefit, and our friendly supporting environment. Don’t just take our word for it. Come and find out for yourself!
Position Summary:
The Customer Service Department receives and processes purchase and customer sales orders. Since our products are highly customized, the customer service department is crucial in ensuring the unique details of every order are captured and communicated to other departments from the time the order is placed until the time the customer’s product is shipped.
This level typically performs tasks, resolves problems and decision making that are within specific limits of established procedures and/or defined instructions. Works under supervision and guidance by manager and other experienced individuals. Duties are performed in accordance with Johnstech’s Management System.
Job Responsibilities:
Order Management

• Process and review sales orders, purchase orders and shipping information with a high degree of accuracy.
• Schedule and input sales orders into the ERP system, making updates accordingly to ensure customer requirements are met.
• Manage traffic flow of information between operations, manufacturing and sales pertaining to product delivery schedules.
• Diligently provide updates to customers, external sales and relevant channels on delivery details and order status.
• Coordinate urgent customer issues with sales personnel, field applications and other stakeholders.
• Log and process customer supplied materials.
• Maintain and update relevant sales and customer records.

Client Quote Support

• Receive and verify the accuracy of quotes generated from customer requests.
• Communicate with customers, representatives and distributors to resolve customer issues and complaints with the assistance of Applications Engineering, Continuation Engineering, Field Service, or Product Engineering.
• Track expedited order requests as necessary.
• Provide direction and communication to production, quality and engineering, based on customer requirements to ensure accurate design requirements.

General

• Additional duties as needed.
• Understands Management Policy statements and organizational/departmental objectives. Follows Management System procedures and work instructions. Identifies and reports problems, participates in fixing problems and assists in improving processes and products.

*
*Job Qualifications:
Required

• High School Diploma/GED
• Minimum 1 year customer support experience
• Strong customer service focus with excellent communications skills; verbal, written and interpersonal.
• Ability to multitask and stay focused for long periods, with frequent interruptions and shifting priorities
• Comfortable and able to communicate regularly with other departments and customers
• Strong organizational skills and quick learner
• Excellent attention to detail
• Strong proficiency with PC, email and general office software skills
• Dependable, flexible, self-motivated

Preferred

• Experience working at a manufacturing and/or supply chain company
• CRM software experience

Johnstech is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time