Johnson County Community College Hiring for Transcript Assistant at Overland Park Full Time

Johnson County Community College

Position, Department: Transcript Assistant, Student Success & Engagement

Type of Position: Part-time Regular, Non-Exempt

Work Schedule, Hours per week: , 25 hours per week

Pay Range: $16.50 – $20.63 and determined based on relevant years of work experience.

Pay Grade: 51.51

Opportunity for hybrid schedule: No

Benefits Category: Part-time Benefits

Position Summary: Receive and prepare college transcripts for articulation by teammates. Interpret and apply the principles of FERPA to all student records for communication and verification of information.

Responsibilities also include assisting applicants complete the application for admission, then reviewing applications to make admission decisions based on Kansas state statute and policies of the Kansas Board of Regents and JCCC. This position enters, verifies, examines, evaluates and reviews complex academic records and credentials of a significant number of applicants using numerous student information systems.

Must be detail oriented, have computer competency and strong communication skills, as this role could require assisting with other admission-related functions, including numerous aspects of student academic record evaluation, data management and testing, imaging and document processing.

This position also entails providing excellent customer service to a diverse community by phone, email, mail, and in person as questions arise from students regarding their admissions status. Communication requirements include the willingness to professionally collaborate with other Enrollment Management departments to provide advisory assistance.

May be expected to work evenings and/or weekends during peak seasons. Works with colleagues in documenting office policies, practices, workflows, and projects including the creation or maintenance of job-related workflow documents, job aids, business practice and training guides.

Required Qualifications: . One year of experience working with student records or other confidential materials. Experience in position requiring significant data entry. Teamwork and experience in a diverse environment.

Preferred Qualifications: Bachelor’s degree. Experience working in the admission office at a regionally accredited institution of higher education.

To be considered for this position we will require an application, resume, and cover letter. Please explain in your cover letter your experience with data processing and how a part time position will work best for you.

*Unofficial transcripts are required for all Adjunct faculty and Faculty positions.

Position Details: Job duties include but are not limited to:

• INBOUND TRANSCRIPTS – Manage the College’s electronic inbound transcript accounts. Determine accreditation of incoming transcripts. Prepare incoming college transcripts for articulation by others. Performance is acceptable when: a. Perform necessary steps in Banner student information system to ensure transcripts are received and entered on proper student’s account. b. Refer students to other campus services when needed. c. Maintain record retention process for transcripts received before student’s application has been received and periodically review unmatched transcript file for recent applicants. d. Incoming mail is appropriately managed by marking documents as received and scanning materials after review.
• COURSE CATALOG ARTICULATION – Leverage credential management systems to ensure seamless transferability of courses in accordance with KBOR and college policies. Fully responsible for loading, reviewing, and updating all grade tables, courses, and JCCC equivalencies from transfer colleges and/or universities. Coordinate with division chairs/deans to determine transferability of courses and their equivalencies through research, analyzing and comparing course descriptions, outlines, and other material online and hard copy. Conduct annual review of course additions and/or changes for key partner schools and for KBOR Systemwide Transfer Courses. Ensure transfer coursework aligns with JCCC course descriptions and degree requirements per the student’s catalog of record. Serve as lead for software related to articulation of transfer courses and provide necessary training to staff and faculty. Develop and implement procedures, tools, and/or reports to increase accuracy and efficiency of articulation process. Performance is acceptable when: a. Transfer partner college catalogs/KBOR Systemwide Transfer Courses are current. b. Equivalencies are up-to-date providing faculty, staff, and students the ability to ensure maximum and accurate transfer credit is awarded.
• ASSIST IN ALL ASPECTS OF PROCESSING JCCC CREDIT APPLICATIONS FOR ADMISSION – Perform significant data entry to accept and monitor submitted applications. Review applications to make informed decision on admission status, residency, transcript and assessment test requirements based on state and college admission policy. Examine, enter, verify, and update complex sensitive academic records/credentials of applicants accurately on the Banner student information system. Utilize information from high school and college transcripts and additional submitted credentials to perform transcript/credential evaluations. Performance is acceptable when: a. Applications are accurately processed in a timely manner so that enrollment goals can be reached.
• PROVIDE PROFESSIONAL CUSTOMER SERVICE FOR STUDENTS – Correspond with students about enrollment status, admission decision, or general questions in person, by e-mail, and/or over the phone in an accurate and timely fashion. Troubleshoot and resolve issues preventing students from logging into their student portal account. Address student concerns and work with other offices across campus to resolve issues and serve students. Communicate with students who submit transcripts from accrediting bodies not recognized by JCCC or from diploma mills that their transcript will not be processed. Communicate appropriate transcript submission process to students who submit unofficial transcripts. Performance is acceptable when: a. Clarification and education is provided to students on institutional policies and they are familiarized with the online location of procedural forms. b. Student concerns are addressed by working with appropriate offices to resolve issues. c. Courteously address student concerns and work with other departments across campus to resolve issues and serve students.
• MAINTAIN GENERAL KNOWLEDGE OF ALL FACETS OF JCCC – Understand and be able to elucidate the college mission statement, general College policies and procedures, academic programs and their admission requirements, and student life related opportunities. Performance is acceptable when: a. Students, faculty, and staff receive the information required. b. The employee can effectively demonstrate said proficiency to supervisor. c. Inquirers are correctly directed when questions exceed general knowledge.
• COLLABORATE EFFECTIVELY AND PROFESSIONALLY WITH CO-WORKERS AND OTHER DEPARTMENTS – Handle inquiries from other departments with a congenial attitude, promoting a positive teamwork atmosphere. Demonstrate familiarity with other departments’ staff to best direct student inquiries. May pre-treat high school transcripts, following procedural training and guidance of supervisors. Performance is acceptable when: a. Working as part of a team to build a collaborative, supportive atmosphere to excellently serve students. b. Student inquiries are handled efficiently and congenially. c. Inquiries from other departments are handled efficiently and congenially.

*Duties and responsibilities, as required by business necessity, may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments and work location may be changed at any time, as required by business necessity.

Diversity Statement: Here at Johnson County Community College, we seek to inspire positive change for our students, faculty, and staff through promoting growth and development of all individuals. We aim to create a sense of belonging, accepting all values, life experiences, and perspectives on our campus. We are seeking individuals who will bring their true, authentic selves to JCCC so we can broaden perspectives with innovative ideas, interests, and passions, while fostering and promoting our diversity commitments to our community. We believe that engaging all of our unique employees is the key to students’ success. You belong here.

About JCCC: Established in 1969, Johnson County Community College is dedicated to transforming lives and strengthening communities through learning. Located in Overland Park, Kansas, JCCC has enjoyed a national reputation for educational excellence and student success for more than 50 years. That’s five decades dedicated to smaller class sizes, more resources and a thriving campus culture – not to mention our competitive tuition rates and extracurricular experiences that transcend the norm.

Equal Employment Opportunity: Johnson County Community College (JCCC) is an Equal Employment Opportunity Employer. JCCC provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.

Disclosure: If you need any assistance throughout the search process, please reach out to the HR Generalist for this position. In accordance with the college policy, finalists for this position will be subject to criminal background investigations. Individual hiring departments at JCCC may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process. Many departments require those selected for hire to submit a certified transcript for all degrees obtained. For full consideration, applicants are encouraged to apply prior to the review date listed in posting.

If you are an applicant requesting assistance or a reasonable accommodation in the application process, please contact the Office of Human Resources at 913-469-3877, or email [email protected].

To apply, please visit: https://careers.jccc.edu/en-us/job/495481/transcript-assistant

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