JLUXLABEL Hiring for CSR – Customer Service Representative ( Emails & Chat) Job at Chatsworth, CA Full Time

JLUXLABEL is looking for someone to join our team in Customer Service & Grow with us!

We handle Customer Service Tickets Via Email / Chat & Phone lines. We are looking for people with prior experience dealing with email tickets! Having Gorgias & Shopify Experience is preferred.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our agents work from email tickets and phone support lines.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage incoming emails and some phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Experience with shopify, gorgeous

Job Type: Full-time

Pay: $16.00 – $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Referral program

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Chatsworth, CA 91311: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• CX Emails and Chat: 2 years (Required)

Language:

• English (Required)

Work Location: One location