What is your day to day?
Lead and implement initiatives related to QBR development, L&D programs, HSSE programs, and ad-hoc client requests to support account growth.
Collaborate with management to gather and analyze operational information related to QBR development, L&D programs, HSSE programs, and account growth.
Identify key priorities for each program and work to align organizational stakeholders and form overall strategies.
Manage program schedules, priorities, risks, and actions to ensure successful and on-time completion of team deliverables.
Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of changes related to operations and service delivery.
Support the development and maintenance of standardized SOPs for account management and each service line, ensuring consistency, efficiency, and adherence to best practices.
Provide support to the Account Director and BizOps Director in responding to RFI/RFP (Request for Information/Proposal) by gathering and interpreting relevant information, coordinating with internal teams, and ensuring timely and accurate completion of responses. Additionally, assist in identifying and pursuing growth opportunities by conducting market research and analyzing trends to help develop winning strategies.
Desired experience and technical skills
Required
5+ years of experience with program management, change management, continuous improvement, and business partnering.
Bachelor’s degree in Project/Program Management, Business, Finance, Human Resources, or a related field.
Ability to work directly with key stakeholders to gather and interpret functional requirements for QBR development, L&D programs, HSSE programs, and account growth.
Strong organizational skills, attention to detail, and a process-driven approach, with an orientation toward continuous improvement.
Excellent storytelling capabilities to influence others and achieve common goals related to QBR development, L&D programs, HSSE programs, and account growth.
Excellent communication skills and ability to build strong relationships.
Exceptional ability to solve problems and think analytically.
Ability to thrive in a constantly changing, fluid, and fast-paced environment.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
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