Jefferson County Colorado Hiring for Customer Service Rep Job at Golden, CO Full Time

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Jefferson County Government, CO

Close Date: 06/21/22

Category: Administrative, Business Programs and Services

CSU Extension Administration

Purpose

Are you seeking more than a paycheck?

Do you want to serve your community in a way that’s friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn’t connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what’s important to you outside of work., and enjoy all the amenities Jefferson County has to offer!

If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.

The Customer Service Representative is responsible for assisting customers by providing basic and routine information and service in support of the CSU Extension program. The ideal candidate performs a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel. The successful candidate is an excellent communicator and follows established procedures to provide answers and/or handle customer needs, issues, and concerns as appropriate; establishes and maintains records; and composes and sends correspondence. This group is committed to creating a team dynamic that is person centered and offers the flexibility to thrive both personally and professionally.

This role offers the opportunity to collaborate and learn from a team of professionals, and show-case strong problem-solving aptitude while working independently. This is a unique opportunity to support both the CSU Extension program and Jefferson County, building relationships with several departments and defining the culture that you want to work in.

About CSU Extension Program:
The CSU Extension, Jefferson County provides research-based information and innovative services that aid in developing youth, further the local production and consumption of healthy foods, and enhance plant life and natural resources. For more details on this program, follow this link: https://jeffco.extension.colostate.edu/

This position operates on site offering exceptional customer service, assisting with registration, taking samples for the Plant Diagnostics Clinic , and supporting the office needs. Due to the nature of this position, reliable in-office work is required Tuesday – Friday 8-5pm when the office is open. The remainder of weekly work hours can be flexible to meet the needs of the employee and position: either allowing for a 4-day workweek, or up to 4 hours of remote work on Mondays.

Target Hiring Range: $17.00 – $20.00 USD Hourly

Compensation will be determined based on education, experience and skills.

Jefferson County offers a robust benefits package that includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click Here for our Total Rewards summary.

Essential Duties:
Assists customers by phone, e-mail and in person. Provides information based on knowledge of division programs, activities, and policies. Determines urgency, priority, and action necessary to serve customer. Routes messages and referrals to other division personnel. Follows-up with customer until matter is resolved or handed off to someone else.

Processes paperwork, assuming responsibility for correctness of spelling, punctuation, grammar, format, and accuracy of information. Establishes and maintains a variety of tangible files, filing and retrieving information as requested or otherwise necessary. Provides general administrative and clerical support for program staff.

Utilizes computerized data entry equipment and various word processing, database, and file maintenance programs to enter, store and retrieve information.

Receives and expedites deliveries of supplies, sorts and opens incoming mail, routes and distributes as appropriate. Restocks supplies as needed.

Performs opening and closing procedures to prepare for customers and ensure work area is secured and organized at close of business.

In partnership with the Account Technician, assist with purchasing or finance documentation. Tracking expenses and generating budget spreadsheets for reporting. P-card management and verifications for the office staff.

Other duties and responsibilities as assigned.

Qualifications:
Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications:
High School Diploma or GED and 1 year of experience in an administrative or customer facing role.

OR any combination of education and experience.

Preferred Knowledge, Skills and Abilities:
The following are strongly preferred:
Solid MS Word & other office 365 suite experience

Good verbal & written communication skills

Strong Customer Service Focus

Strong Attention to detail and critical thinking

Reliable

True Team Player

Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.

Please note that supplemental questions requiring a written response will serve as a writing sample.

Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:

Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.

Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.

The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.

If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.

The time frame for contacting applicants depends on the hiring team’s schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.

Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.

:

: Minimum one year

Full time-$14.54-$21.82