Blue Mountain Networks Hiring for Tech Support Representative Job at Madras, OR Full Time

General Summary
Provides customer service and technical support to Internet customers. Researches complex Internet problems and issues to determine solutions. Updates customer Internet account information as appropriate.

Essential Job Functions:

• Provides technical support to Internet customers by answering phone calls, gathering relevant information, and troubleshooting to resolve problems and issues as they arise.
• Research complex Internet problems and issues to determine solutions.
• Updates customer Internet account information as appropriate.
• May perform special Internet-related projects as requested.
• Performs all other related duties as assigned by management.

Knowledge, Skills and Abilities:

• Knowledge of computer operating systems.
• Knowledge of Web technologies, technical languages, browsers, search procedures, search engines, platforms and applications.
• Knowledge of company policies and procedures.
• Knowledge of computer hardware and software.
• Knowledge of company products and services.
• Skill in operating various networking equipment including switches, modems, routers, etc.
• Skill in operating various office equipment such as personal computer, printer, fax machine and telephone system.
• Skill in problem solving and resolution.
• Ability to communicate with customers, co-workers and various business contacts in a professional and courteous manner.
• Ability to organize and prioritize multiple work assignments.
• Ability to pay close attention to detail.
• Ability to read and interpret technical documents.

Education and Experience:

• High school diploma or equivalent plus one to two years of specialized training in computer sciences.
• One to two years’ experience in Internet customer service also required.

Physical Requirements:

• Seeing: Must be able to read computer screen and various reports.
• Hearing: Must be able to hear well enough to communicate with employees and industry contacts.
• Fingering/Grasping/Feeling: Must be able to write, type, and use phone system.

Job Type: Full-time

Pay: $18.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location