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Software & Technology
jcreate Hiring for Customer Service Representative (Tech Support) (FT) Job at Kennesaw, GA Full Time
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Qualifications and Skills
Get your start in the IT world
Emerging computer accessory company is looking for customer service/technical support talent to handle our growing volume. This is a great opportunity for anyone looking to gain valuable experience in the IT industry! We are looking for fun and energetic people that are hard-working and interested in the latest technology.
Come join us in our laid-back work environment with room for advancement! Our hours of operation are from 8:30 am till 7:00 pm Monday thru Friday, but we typically schedule for eight-hour shifts, Full time.
Responsibilities and Duties
Job Duties Include:
- Interacting with customers over the phone, email, and live chat
- Troubleshooting customer’s issues quickly and efficiently while maintaining a pleasant attitude
- Develop new troubleshooting strategies and communicate them with the team
- Help test new and current products and report findings to management
- Other duties as assigned
Qualifications and Skills
Qualifications:
- Preferred knowledge in Linux®, macOS® X, and Windows® operating systems
- Knowledgeable about computers
- Strong verbal and written communication skills
- Must be dependable
- At least one year experience working in a customer service role
- Strong data entry skills
- Phone skills (exhibit proper phone etiquette and clear speech)
- People skills
- Problem-solving
- Bilingual a plus
- An ability to multi-task
- Preferred experience with Zendesk®, Teamviewer, and LiveChat
