Sun Com Mobile LLC is seeking a Technical Support Specialist to desktop support for a national retail company with 300+ locations.
The desired individual will have 1 – 3 years’ experience installing and configuring computer hardware, software, systems, networks, printers, and scanners. They will oversee a team of technical support assistants that provide remote technical support over the phone. Responding in a timely manner to service issues and requests is critical. The technical support team supports end users on routine hardware and software problems including operating system support, application support, system access problems and telecom issues.
Additionally, the Technical Support Specialist will answer and reply to emails and customer calls concerning their technical problems. They ensure the technical staff follows the required guidelines and procedures.
Responsibilities
Qualifications:
Technical Skills:
Performance Traits:
Job Type: Full-time
Salary: $45,000.00 – $50,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Language:
Work Location: One location
Job Type: Full-time
Pay: $45,000.00 – $50,000.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Experience:
Work Location: One location
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