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Jack Henry and Associates, Inc Hiring for Network Support Engineer Job at Remote Full Time
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What you’ll be responsible for:
What you’ll need to have:
What would be nice for you to have:
Culture of Commitment
Requests for full corporate job description may be requested through the interview process at any time.
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
We are looking for a Network Support Engineer to join our Technical Services – Network Infrastructure team. This team will be responsible for providing Tier 2 support, which includes resolving break/fix trouble tickets, incidents, and other network events. The core functions of the role will include using tools to monitor for network events, providing detailed triage and/or resolution of trouble tickets and incidents, and implementing network changes using pre-written and/or peer-reviewed scripts. The ideal candidate will have a high degree of initiative and desire to learn. This candidate must be able to operate independently and within a team.
This role can be based to work out of any Jack Henry office or remote from any US location. Travel up to 10% for meetings or onsite migrations/installations will be required. This position can work one of two shifts: 9am-5pm CT or 3pm-11pm CT.
What you’ll be responsible for:
- Resolves network issues detected by monitoring and/or received via trouble ticket or incident notifications using data from monitoring tools and packet analysis and provides detailed notes on triage efforts for trouble tickets and incidents.
- Using pre-written and/or peer-reviewed scripts, completes planned network changes or maintenance activities.
- Installs current network operating system on new or existing devices and/or installs communication equipment including routers, switches, and firewalls.
- Installs software on networking devices.
- Provides phone support to employees or customers relative to networking technology.
- Analyzes network topologies to determine potential issues and makes suggestions for recommended changes.
- Creates network assessments and certifications.
- May perform other job duties as assigned.
What you’ll need to have:
- Must have a minimum of 4 years of experience in information technology support.
- Must have a minimum of 2 years of network engineering or administration experience
- Must have experience working in a NOC environment.
- Must have experience with dynamic routing protocols, such as BGP and OSPF.
- Must have experience deploying MOPs.
What would be nice for you to have:
- Current CCNP Route/Switch, CCNP Enterprise, and/or CCNP Data Center certification.
- Experience using SNMP, NetFlow, and/or packet capture data to troubleshoot and resolve issues.
- Associate’s degree.
If you got this far, we hope you’re feeling excited about this opportunity. Even if you don’t feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, “Do the right thing, do whatever it takes, and have fun.” We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.
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