iQor Hiring for Technical Support Representative Job at Charlotte, NC Full Time

Job Summary:
We are searching for polite, professional Technical Support Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Support Agent may handle a high volume of inbound calls and should seek to create a positive experience for each caller. Technical Support Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Pay Rate: $16/Hr

This is a work in office position

Responsibilities:

• Onsite Onboarding Hire Date: January 31, 2023
• Training Starts: February 7, 2023
• Answer inbound calls and greet customers with energy and enthusiasm.
• Assist callers with mobile device. Troubleshooting devices.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our clients products and services.

Requirements:

• Training and production schedule: Tuesday-Saturday, 11am-8pm
• Training Start Date: February 7, 2023
• Must have at least 1 year of technical support experience with mobile phones.
• HS Diploma or GED/equivalent.
• Computer literacy and typing skills of 25 words per minute.
• Self-motivated and able to adapt and comprehend changes in business processes or procedures.

Experience:

Must have at least 1 year of technical support/troubleshooting experience with devices.

Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time

Salary: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overnight shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location