Insmed Incorporated Hiring for Operations Manager, Patient Services job in Bridgewater Full Time

Insmed is a global biopharmaceutical company on a mission to transform the lives of patients living with serious and rare diseases. Our most valuable resource is our employees, and everything we do is motivated by a patients-first mentality. We are dedicated to growing our team with talented individuals from around the world who are willing to challenge the status quo, solve problems, and work collaboratively with a sense of urgency and compassion.

Guided by our core values of collaboration, accountability, passion, respect, and integrity, we aim to foster an inclusive, diverse, and flexible work environment, where our employees are recognized for leaning in and rolling up their sleeves. If you share our vision and want to work with the most dedicated people in the biopharma industry, come to Insmed to accelerate your career.

Recognitions

Named Science’s Top Employer in 2021, 2022, and 2023

Insmed is dedicated to creating a collaborative environment where our team can thrive. Every day, our employees turn their passion for science and research into innovative solutions for patients. That’s why we were named the No. 1 company to work for in the biopharma industry in Science’s Top Employers Survey for two years in a row.

A Certified Great Place to Work

We believe our company is truly special, and our employees agree. In July 2023, we became Great Place to Work-certified in the U.S. for the third year in a row. We are also honored to have been listed on the Best Workplaces in Biopharma™, Best Workplaces in New York™, and Best Workplaces for Millennials™ lists.

Overview

Imagine a dynamic strategy that dedicates greater technology, creativity, and talent to drive innovative HCP and patient support to access, to allow appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of Insmed Patient Support and the reason we are seeking top talent for the role of Manager, Patient Services Operations. Patients are the core of what we do here at Insmed, we have top talent to build, design, implement, and run dynamic end-to-end patient support offerings to help support patient success.

Do you want to be part of a team that puts patients first and puts a strong focus on customer-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you!

As Manager of Operations, you will be a key member of the Patient Services Operations Team, responsible for leading the pull-through of the Patient Support Program design and service offering. Specifically, the candidate will support managing the Insmed Patient Support Program(s) including daily operations, process improvement, operational excellence, measuring and monitoring performance metrics. Importantly, this role is an integral part of the overall Patient Services team and will be a key driver in delivering a streamlined on-boarding experience for patients.

Responsibilities

Additional representative responsibilities will include, but not necessarily be limited to, the following:

• Operations management of Insmed Patient Support Program(s) focused on addressing day-to-day operational needs required to support program success
• Expert in Standard Operating Procedures, Workflows, Business Rules, Rules of Engagement, roles and responsibilities and other program documentation
• Subject Matter Expertise in system(s) functionality and support models
• Address team member questions with urgency
• Escalate and coordinate resolution of issues requiring leadership and/or cross-functional support
• Resolve system issues; work directly with IT and system vendor(s)
• Support system enhancements and upgrades, focused on testing and other requirements as needed
• Run daily reports to support leadership team’s KPI management; identify outliers, trends requiring attention
• Responsible for auditing individual case documentation, phone calls, etc. to manage program quality expectations
• Support Patient Services team training initiatives, as needed
• Assist in maintenance of program documentation, including SOPs, Business Rules, etc.
• Consistent communication and alignment with broader Patient Services Leadership Team to ensure successful delivery of department expectations
• Represents the department at organization meetings, as needed

Qualifications

• 5+ years background in Patient Services and/or Biotech operations roles
• Experience in rare and specialty products
• Travel and ability to attend meetings as required
• Demonstrated prioritization, organizational and analytical skills as well as the ability to create solutions for issues, gaps and opportunities
• Knowledge of HIPAA and OIG rulings that impact patient information/HiPPA
• Experience in biopharma space

Travel Requirements

Up to 20% travel, both domestic and/or international.

Salary Range

Insmed takes into consideration a combination of candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required in the role, and external market and internal value when determining a salary level for potential new employees.

The base salary range for this job is from $108,000.00 to $150,667.00 per year

Compensation & Benefits

We’re committed to investing in every team member’s total well-being, now and in the future. We offer a competitive total-rewards package to all employees around the world, including:

• Flexible approach to where and how we work
• Competitive compensation package including bonus.
• Stock options and RSU awards
• Employee stock purchase plan
• 401(k) plan with company match
• Professional Judgment Vacation Policy
• 11 paid holidays per year and Winter Break (typically between Christmas and New Year’s Day).

ADDITIONAL U.S. BENEFITS:

• Medical, dental, and vision plans
• Company-provided short- and long-term disability plans
• Company-provided life insurance
• Unique offerings of pet, legal, and supplemental life insurance
• Flexible spending accounts for medical and dependent care
• Accident and Hospital Indemnity plans
• Supplemental AD&D
• Employee Assistance Program (EAP)
• Mental Health on-line digital resource
• On-site, no-cost fitness center at our U.S. headquarters
• Paid time off to volunteer

Additional Information

Insmed Incorporated is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Applications are accepted until the position is filled.

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