Infinity Hiring for Customer Service-Call Center Job at Cedar Rapids, IA Full Time

$14/Hour

Start Date: 01/09/2022

Full Time –

SAT/M/T/W/THUR– 12:30p till 9:00p

SAT/T/W/THUR/F– 12:30p till 9:00p

SUN/M/T/W/THUR– 12:30p till 9:00p

SUN/T/W/THUR/F– 12:30p till 9:00p

SAT/SUN/T/W/THUR – 12:30p till 9:00p

SAT/SUN/M/T/W – 12:30p till 9:00p

Paid Training!!

Infinity values Energy, Excellence, and Execution but our company culture is so much more! We have a casual dress code; a fun break room and we sponsor activities and events that connect employees with each other and give back to our local communities.

Why Work for Infinity?

· We offer a blend of competitive hourly base pay

· We offer paid time off for vacation, personal and sick days; along with 7 paid holidays

· Retirement 401(k) + match after 6-months of employment. 100% vested immediately

· Partnered with best-in-class Blue Cross Blue Shield Health Benefits, eligible for full time employees

· Professional development and career pathing opportunities available – we promote from within

· Our award-winning training program starts day 1 and will be there to support you as you grow

· We have a strong 10X culture that we certify all team members on

The Role:

Infinity has continued to grow their partnership with of the nation’s leading roadside assistance company and is seeking customer service professionals to join this rapidly growing program. This team works directly with consumers, haulers, and fleet businesses daily by providing quick solutions and empathetic responses to everyday roadside assistance needs.

Responsibilities:

• Empathize with customers who are in a high-stress situation
• Handle and address customer and provider questions about billing and registration
• Provider customers, providers, and client’s updates throughout the dispatch process
• Navigate through different platforms that include Microsoft Office and other web-based services
• Accurately locate customers over the road using Google Maps and other tools
• Multi-task between answering inbound calls and handling calls queued by other members of the team
• Keep up to date on growing customer base
• Review customer accounts to determine if they are active at time of service
• Keeps up in a fast-paced environment
• Answering inbound and make outbound calls as needed

Ideal Qualifications:

· 6 months experience in customer service.

· Type 25+ WPM

· Passion for and helping others.

· Proven track record of working in a fast-paced environment.

www.infinitydelivers.com

Job Type: Full-time

Pay: Up to $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Bingham Farms, MI 48025: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location