Indiana University Purdue University Indianapolis Looking for Student Services Coordinator and Recruitment Specialist (Student Services Generalist) Full Time

Job ID: 300685

Department

SCHOOL OF SOCIAL WORK (IN-SOCW-IUINA)

Department Information

The Indiana University School of Social Work (IUSSW) is a university-wide system school with an MSW Program accredited by the Council on Social Work Education since 1923 and a BSW Program accredited since 1975. The IUSSW is headquartered at Indiana University-Purdue University Indianapolis (IUPUI) and uniquely houses a Department of Labor Studies. The School has programs on campuses across the state of Indiana including Indianapolis, Bloomington, Richmond, Gary, New Albany, Fort Wayne, and South Bend. As the primary provider of Indiana’s social work workforce, the School enrolls over 2,000 students across programs (PhD, MSW, BSW) and campuses. Guided by an authentic commitment to diversity, equity, and inclusion, the IUSSW is nationally and internationally recognized for educating leaders of tomorrow through community-engaged practice, research, and partnerships to positively impact individuals and society. For more information, visit our website.

Job Summary

Department Specific Responsibilities

• Responds to inquiries from prospective students and provides information about respective program.
• Interprets IUSSW policies, procedures, and academic requirements to potential and current students.
• Plans, promotes, coordinates with other IUSSW faculty and staff, and conducts new student orientations in collaboration with the respective Program Director.
• Provides a full range of relevant and prompt advising services to assist 200 or more students to successfully manage their academic progress.
• Plans, develops, and presents recruitment programs at local area college or graduate school fairs.

General Responsibilities

• Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• Provides guidance to other student services staff; makes process recommendations to manager for improved delivery of service.

Qualifications

EDUCATION

Required

• Bachelor’s degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field

Preferred

WORK EXPERIENCE

Required

• 2 years in student services, higher education, or related field

Combinations of related education and experience may be considered

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Planning and organizational skills
• Strong presentation and problem-solving skills
• Ability to communicate effectively with diverse populations verbally and in writing

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

IUPUI campus

Indianapolis, Indiana

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

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Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Contact Us

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Telephone: 812-856-1234