Illinois State University Hiring for Senior Customer Service Administrator at Normal, Illinois Full Time

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Work type: On Campus
Location: Normal, Illinois

Title: Senior Customer Service Administrator
Division Name: Student Affairs
Department: Event Management, Dining and Hospitality

Job Summary

The Department of Event Management, Dining, and Hospitality is one of 13 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

Event Management, Dining, and Hospitality is committed to providing an outstanding dining experience for students, faculty, staff, and guests. This position is responsible for the coordination of all student employee activities including but not limited to orientation, training, discipline, and scheduling.

Whether it’s to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire, and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Salary Rate / Pay Rate

Pay is commensurate with qualifications and experience, combined with an excellent benefits package

Required Qualifications

1. High school diploma or equivalent.
2. Any one or combination totaling six (6) years (72 months) from the categories below:
A. Coursework in business, dietetics, culinary arts, food science, nutrition, hospitality, hotel, catering, restaurant, or institutional management, or a closely related field as measured by the following conversion table or its proportional equivalent:
– 30 semester hours equals one (1) year (12 months)
– Associate’s Degree (60 semester hours) equals eighteen months (18 months)
– 90 semester hours equals two (2) years (24 months)
– Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
B. Food service management work experience.
3. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

Preferred Qualifications

1. Full knowledge of current food management techniques, which include purchasing, food production and control, service, personnel management, marketing, financial management, facilities management, and health and safety regulations.
2. Supervisory and leadership skills; ability to train, instruct, and discipline employees; ability to organize, prioritize, and assign duties; ability to meet deadlines.
3. Ability to read, understand, follow, and enforce all policies and procedures, especially those pertaining to sanitation and safety; ability to regulate sanitation guidelines to preserve department standards.
4. Strong interpersonal skills; cooperative, flexible, and customer-oriented; ability to deal effectively with employee and customer conflicts; the ability to produce results working as part of a team or committee.
5. Computer skills, including menu management systems; accurate record keeping skills.
6. Ability to analyze a Profit and Loss statement and recognize problem areas and recommend corrective controls.
7. Full knowledge and acceptance of principles of diversity.
8. Excellent analytical and oral/written communication skills, including the ability to write clear and effective correspondence, reports, evaluations, training manuals and other materials.
9. Possess Serv-Safe Sanitation Certification or must obtain within 6 months of employment.

Work Hours

Hours may vary

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

This position requires standing, walking, use of fingers and hands, reaching, lifting (up to 35 pounds), kneeling, stooping, crouching, speaking, seeing, tasting, and smelling.

Ability to stand for an extended period of time without a significant rest period.

Must be able to deal with extreme cold (-10F) and extreme heat (90+F).

Proposed Starting Date

August 2023

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”

Optional Applicant Documents

Certification of Retirement Annuity
Transcripts – see Special Instructions to Applicants section for additional options
Food Service Certificate

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”

Special Instructions for Applicants

A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put “see resume” in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

If using education to qualify, college transcripts (may be unofficial) must be faxed, mailed, delivered to Human Resources, or uploaded under optional documents prior to the posting close date. In order to be eligible for Veteran’s Preference points on the exam, appropriate military service documentation, such as a DD-214, may be faxed, mailed, delivered to Human Resources in order to receive the maximum eligible points:

Fax: 309.438.0011, Attn: Breanna Crippen
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois.

Contact Information for Applicants

Breanna Crippen
Human Resources
309-438-8315
[email protected]

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.

Application Opened: 07/28/2023 07:00 AM CST
Application Closes: 07/31/2023 11:55 PM CST

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Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors.You must agree to the privacy statementSubscribeRecaptchaPrivacy agreementSenior Customer Service AdministratorOpened07/28/2023 Closes07/31/2023 DepartmentEvent Management, Dining and HospitalityThis position is responsible for the coordination of all student employee activities including but not limited to orientation, training, discipline, and scheduling.

Current OpportunitiesSenior Customer Service AdministratorOpened07/28/2023 Closes07/31/2023 DepartmentEvent Management, Dining and HospitalityThis position is responsible for the coordination of all student employee activities including but not limited to orientation, training, discipline, and scheduling.

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