Title: Admissions and Records Assistant
Division Name: Academic Affairs
Department: Admissions
Campus Location: Normal, IL
Job Summary
This position will be responsible for processing domestic, undergraduate, admission applications that are submitted to the University. This position will also assist with transcript processing, which includes downloading documents, using search match rules, and routing to appropriate staff. This position interacts frequently with prospective students and their families through e-mail, phone, and at on-campus events. This position will also assist with the running of daily queries and correcting various errors that come in through the admission processing systems. With training, incumbent will be knowledgeable of all admissions policies and procedures and be able to apply them. Working in a high production unit, the incumbent should be able to work with speed and accuracy.
Additional Information
The Admissions Processing is a unit within the Undergraduate Office of Admissions. The Office of Admissions is the front door to the University and guides perspective students through the college admission process. This position is eligible for hybrid work (mix of pre-scheduled remote and in-person days) after a minimum six-month training period. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.
Salary Rate / Pay Rate
$14.75-$17.00/hour
Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:
A. Coursework in any discipline as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
B. Work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.
Preferred Qualifications
1 .Experience within an admissions office or other higher education environment.
2. Strong attention to detail and excellent assessment skills.
3.Thoroughness and good organization skills are also crucial.
4. Data entry experience and familiarity with software programs including:
A. Word
B. Excel
C. Customer Relationship Management (CRM) related software (i.e., People Soft- Campus Solution and Technolotions- Slate.)
D. Imaging System (i.e., Perceptive Content)
5. Strong written and oral communication skills.
6. Excellent customer service skills and a positive attitude are needed as the Admissions Office is the front door to the University for new students.
Work Hours
Monday – Friday; 8:00 a.m. – 4:30 p.m.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
1. Remain at a workstation for extended periods.
2. Effectively communicate on a daily basis.
Proposed Starting Date
August 2023
Required Applicant Documents
Resume
Cover Letter
Reference List
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”
Optional Applicant Documents
Transcripts – See Special Instructions to Applicants for additional options
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on “Apply”
Special Instructions for Applicants
Fully complete the Education and Work History sections of the application. Be specific on your entire work history, including employment dates (if part-time list number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put “see resume” in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
Transcripts (may be unofficial) must be submitted by the deadline date in order to receive full consideration for this position. Transcripts may be submitted on-line or by one of the options listed below.
In order to be eligible for Veteran’s Preference points on the exam, appropriate military service documentation, such as a DD-214 must be faxed, mailed or delivered to Human Resources by the deadline date in order to receive the maximum eligible points:
Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.
Contact Information for Applicants
Colette Homan
Human Resources
309-438-8848
[email protected]
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: 07/25/2023 09:30 PM CST
Application Closes: 07/31/2023 11:55 PM CST
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Great, we can send you jobs like this, if this is your first time signing up, please check your inbox to confirm your subscription.The email address was invalid, please check for errors.You must agree to the privacy statementSubscribeRecaptchaPrivacy agreementAdmissions and Records AssistantOpened07/25/2023 Closes07/31/2023 DepartmentAdmissionsThe Office of Admissions is seeking a motivated individual to join their Admissions Processing unit. Help guide and review prospective student applicants.
Current OpportunitiesAdmissions and Records AssistantOpened07/25/2023 Closes07/31/2023 DepartmentAdmissionsThe Office of Admissions is seeking a motivated individual to join their Admissions Processing unit. Help guide and review prospective student applicants.
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