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Software & Technology
Hunter International Hiring for IT Service Desk PC Technician Job at Remote Full Time
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IT Service Desk/ PC Tech
Remote
$20-23/HR
IT Service Desk/ PC Tech will be responsible for logging, diagnosing, and resolving intermediate to advanced computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software.
IT Service Desk/ PC Tech Responsibilities:
- General IT Help Desk support (primarily phones with some chat, walkup).
- Hardware and application support type questions along with password and remote access questions.
- Use of technology systems utilizing Cherwell, ServiceNow, Jira, Confluence, Azure, O365, Active D, MFA, Windows, Office 365, Citrix Desktop Director, LogMeIn, Bomgar Chat.
- PureCloud is used for taking calls.
IT Service Desk/ PC Tech Requirements:
- High school diploma or equivalent required; computer related designation or certification preferred.
- 4-6 years related work experience required.
- Intermediate technical PC skills including knowledge of operating systems, networking, and/or hardware required.
- A/V experience would be a plus.