Log In
Sign Up
Software & Technology
Humanity Hiring for Technical Support Specialist Job at Columbus, OH Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Safelite
Job Description
Does this position interest you? You should apply – even if you don’t match every single requirement! We’re known as an auto glass company. That’s the focus of what we do. But beyond the glass, we’re so much more. We’ll help you build a fulfilling career and encourage you to have a life. Let us be the best place you’ll ever work.
The Technical Support Specialist (TSS) will partner with the Program Optimization Managers (POMs) to provide technical support and guidance on Safelite’s solution offerings to clients and internal business stakeholders. The TSS will support and represent the POM team to the development teams for projects and client support needs.
Responsibilities
- Assist in the client discovery process to help define solutions and uncover unforeseen challenges.
- Perform and/or coordinate ad-hoc analysis for clients.
- Assist in identifying product or process-related issues and areas for improvement through recurring data and process analysis. Drive issue resolution by working as a part of a cross-functional team.
- Assist the POMs with project management by working closely with the cross-functional team to ensure a seamless implementation of a program, service or solution.
- Responsible for the ongoing documentation of each client profile.
- Assist with the design & delivery of effective solutions, aligning client challenges with Safelite’s product and service capabilities
- Define and supervise commercial client requests as part of a cross-functional team.
- Maintain a thorough understanding of functionality and technical architecture of our products.
Qualifications
- 1-3 years of experience or an Associate’s Degree
- Previous Project Management Experience
#LI-KR1
–
Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching ‘Find Open Jobs’.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
–
