Humana Hiring for Workforce Management Analyst at Atlanta Full Time

Become a part of our caring community and help us put health first

The Workforce Management Analyst applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance).

The Workforce Management Analyst work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Additional responsibilities :

• 50% Daily/Weekly/Monthly Planning which includes forecasting for Call Volumes, AHT, Outbound/Dialer, Chat and Backoffice.

• 45% Reporting, data analysis, interpretation and presentation in the advancement of understanding the business impacts and how to mitigate potential SL degradation.

• 5% Intraday resource management including shrinkage planning, administration and ops leadership interactions in support of business initiatives.

This role description in no way states or implies that the key accountabilities above are the only ones being performed by the individual(s) with this role description. The individual(s) may be called upon and required to follow other instructions or perform other duties and tasks requested by his or her supervisor, consistent with the purpose of the position, department and/or company objectives .

Use your skills to make an impact

Required Qualifications

• 3 or more years WFM experience in a planning scheduling, forecasting or real time role

• Working experience in a Contact Center, Service Center and/or Analytical work environment

• Strong Data/Analytical skills to include forecasting and/or perform trend analysis

• Strong Excel skills to include ability to synthesize, manipulate, discover, assess data

• Work independently with minimum supervision

• Excellent communication and presentation skills to include the ability to communicate and present technical details to leadership and peers, inside and outside the organization

• Strong consultative and collaborative skills working with a variety of teams and internal/external partners

• Proficiency in Microsoft Office Programs including Word, PowerPoint, Excel, Outlook and/or Teams

Preferred Qualifications

• Familiarity with Alvaria WFM, Avaya CMS or other WFM/CCaaS based software

• Bachelor’s Degree

• Insatiable curiosity regarding numbers, data and their cause and effect

• Ability to prepare and deliver formal presentations

Additional Information

Work Style : Remote

Work at Home/Remote Requirements

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

• Satellite, cellular and microwave connection can be used only if approved by leadership

• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Modern Hire Technology: As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

This is a remote position

#LI-Remote

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 – $72,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, ‘Humana’) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of ?Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of ?Humana?to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ~~~.