Houston Community College System Hiring for Advisor, Financial Aid at Houston, Texas, Alief Campus Full Time

Advisor, Financial Aid🔍Houston, Texas, Alief CampusNew📁Managerial & Professional📅23002XF Requisition #📅7 hours ago Post DateWe are currently seeking a Financial Aid Advisor who will advance the institution’s proud tradition of excellence in academics, student life and community service.

The Opportunity
You: You thrive on helping students achieve their educational and career aspirations, and you’re looking for an opportunity where you can continue learning and growing in your career.

Your mission: In this role, you’ll collaborate with the customer service coordinator to ensure that campus Financial Aid Offices are operating efficiently and delivering excellent customer service resulting in increased customer satisfaction and student success.

Your work: Highlights
You’ll assist parents and students with the financial aid application process and address questions or concerns using various communication methods. You’ll make sure students feel welcome in the Financial Aid Office and are treated with the highest level of respect, professionalism and integrity, and that student questions and inquiries are responded to in a prompt and timely manner. In collaboration with other STU departments, you’ll assist students with unusual situations and resolve issues so they can be academically successful. In addition, you’ll assist colleagues, including customer service representatives, by answering their questions and providing information on financial aid.

Professional Development Opportunities
At HCC, we support job-related professional growth that will enable you to advance your career goals, increase institutional effectiveness and improve the quality of our programs and services. You’ll discuss with your supervisor the training programs, conferences, courses and/or other relevant professional development activities you could participate in throughout the year.

Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a collaborator, an innovator and a person who gets things done, apply today!
Job SummaryAdvises prospective, new and returning students of financial aid opportunities and requirements. In collaboration with the Coordinator, Customer Service, ensures the Campus Financial Aid Offices are operating efficiently, delivering excellent customer service, and increased customer satisfaction and student success.ESSENTIAL FUNCTIONSProvide quality customer service to students and families.Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.Provide students with accurate information regarding the financial aid application and award process.Adhere to customer service plan requirements.Attend all mandatory trainings, meetings and requests additional assistance when needed. Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time. Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.Assist students and their families in a timely and professional manner. Ensure students feel welcomed in the Financial Aid Office and are treated with the highest level of respect, professionalism, and integrity.Assist parents and students with the financial aid application process and addresses questions or concerns, using various communication methods (email, phone, in-person, text, etc).Attend and provide Financial Aid information at HCC College events, high school workshops and other external community events. This includes evening and weekend events. Provide students with a confidential setting (if requested) and ensure that sensitive matters are treated appropriately. Work with other departments and process appeals, dependency overrides, and special circumstance requests accurately and timely to enable the student to be academically successful.Enter data into information management system accurately and in accordance to office policies and procedures. Handle difficult customers professionally and with respect.Assist the student workers in the Financial Aid Office with questions, concerns or unresolved student issues.Provide coverage and leadership at various HCC Financial Aid Office locations as needed. Respond to District staff inquiries in a timely, respectful, and professional manner.Assist the Representatives, Front Desk Customer Service with questions, concerns or unresolved student issues.Assists the Coordinator, Customer Service in monitoring and evaluating the customer feedback system to help resolve student issues.Respond to student and parent complaints, and works with the Coordinators, Customer Service to address all complaints in a timely manner.May have to work beyond the normal schedule (i.e. evenings and weekends).Perform other duties, tasks and assignments as required.QUALIFICATIONSEducation & Experience

Bachelor’s degree required2 years of professional work experience in a Student Financial Aid Office required; experience must be recent, within last 3 years (i.e., awarding financial aid, counseling/advising, accounting, federal/state administration, etc.) Experience working with security sensitive and confidential recordsExperience in a call center or fast paced customer service-related environment is preferred

Licensing & Certification

Valid Texas Driver License

Special Skills

MS Office ProgramsInformation Management SystemsBudget Management Federal, State and Institutional Financial Aid Programs

Competencies

Delivering High Quality WorkAccepting ResponsibilityServing CustomersSupporting Organizational GoalsDriving Continuous ImprovementActing with IntegrityThinking CriticallyManaging ChangeCommunicating Effectively

Working ConditionsGeneral office. May frequently be required to walk; stand; sit; use hands to handle or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision and distance vision. Use of personal computing equipment, telephone, multi-functioning printer, photocopier, file cabinets, and calculator. Manual dexterity, ability to lift up to 25 pounds, ability to reach and bend, and use 2-step stool while safely lifting and lowering boxes. Ability to travel to and from meetings, training sessions or other business-related events. May be required to work after hours to include weekends and holidays.SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team
Be a part of a dynamic community dedicated to providing the resources, guidance and inspiration needed to create the ultimate student experience: from registration and financial aid applications to the first time they arrive at one of our Centers of Excellence or log in to their first class, from academic success planning to providing a safe environment, and from connecting them with community networks to launching them into the career of their dreams. Make their student experience exceptional.

Location
Houston is a city with limitless possibilities:

Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.EEO StatementHouston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policiesDavid Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional EquityPO Box 667517 Houston TX, 77266713 718.8271 or [email protected] HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.