Hoagland, Longo, Moran, Dunst and Doukas Hiring for Help Desk Analyst Job at New Brunswick, NJ Full Time

Hoagland, Longo, Moran, Dunst & Doukas, LLP provides a culture of professional excellence through a team of high caliber employees. As a full-service law firm committed to success, we are seeking a full-time Help Desk Analyst.

Responsibilities include, but are not limited to:

• Responding to requests for technical assistance regarding desktops, laptops, printers, phones, and software
• Diagnosing, trouble-shooting, and problem-solving computer hardware, software, and user support requests
• Tracking, monitoring, and documenting all help desk requests and resolutions

Requirements & Qualifications:

• Must have a minimum of 2 years of experience in a customer facing role
• Bachelors Degree in Information Technology, related field or equivalent combination of education and experience
• CompTIA A+ Certification or successful completion of certification within the first six months of employment
• Experience with Desktop OS such as Windows 10, and MacOS; Productivity suites such as Microsoft Office and Office 365; Video Collaboration tools such as Teams, Zoom and WebEx; File Sharing platforms like DropBox and Hightail
• Understanding of Virtualization and Virtual Desktops concepts
• Good written and verbal communication skills

Company Benefits & Perks:

• Excellent comprehensive benefits including; health, dental, life insurance, disability and FSA
• 401(K) with 10% company match
• Generous PTO policy and holidays
• Discounted gym membership at RWJ Fitness & Wellness Centers
• Company events – annual family picnic, holiday party, fitness/wellness challenges, etc.
• Continuous learning and development (onsite training for staff)

EOE M/F/D/V/SO

Job Type: Full-time / In-office

Hoagland Longo Moran Dunst & Doukas, LLP provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

COVID Policy:

• New hires to be fully vaccinated against COVID-19 as a condition of employment unless you qualify for a reasonable accommodation.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Brunswick, NJ 08901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location