Respond to questions from associates, hiring managers or other stakeholders with respect to Talent Acquisition processes such as onboarding, first day logistics, I-9s, issue resolution, etc.
Research questions and communicate information to owners to answer questions within established SLAs. Escalates more complex issues to subject matter experts.
Effectively utilize and maintain HR systems which may include databases or software programs such as Workday and Gateway Kenexa.
Compile, track, and summarize data for programs and processes. Conduct data entry for HR and vendor systems, including ordering remote I-9s.
Monitor and track multiple projects; monitor completion, timelines and deliverables.
Work with selected vendors to maintain and administer Talent Acquisition and onboarding processes.
Under guidance, create and improve administrative processes.
Provide administrative support to multiple team members and maintain files of records and publications.
Prepare and create materials for handouts or presentations including Excel, Word and PowerPoint documents.
Experience you will need:
High school diploma or equivalent
A minimum of three years related experience, including a minimum of two years of experience in Customer Service or administrative HR Support
Proficiency in MS Outlook, Word, Excel, and PowerPoint
Ability to work effectively in a diverse work group as a member of a team and with all levels of the company.
Effective verbal, written and interpersonal communication skills.
Ability to handle multiple tasks and projects simultaneously with a sense of urgency.
Knowledge of basic Human Resources policies, procedures, and techniques.
Ability to work independently with a high degree of accuracy, thoroughness, and professionalism.
Ability to complete projects by deadlines and communicate progress and escalate when SLAs are at risk.
High level of integrity and ability to maintain strict confidentiality of information handled.
Demonstrated orientation toward quality and client-focused behavior.
Nice to have:
Associates degree in business or other related field or an equivalent combination of education and experience
Prior experience working with operational systems – i.e., Workday, applicant tracking systems, facilities management systems, etc.
Prior experience with I-9 management
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