Guidehouse Hiring for Client Service Associate Analyst Job at New York, NY Full Time

Job Family:

Administration Support and Clerical

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:
As a Client Service Analyst on our Public Sector Financial Services team, you will be responsible for responding to day-to-day lender loan servicing inquiries surrounding government program operations, including one or more of the following functions: loan document processing, payments, reporting, account activity, remittance reconciliation, and industry performance/adherence with stated agreements. You will be responsible for selecting the appropriate methods from a wide variety of procedures and/or make simple adaptions and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.

What You Will Need:

• A minimum of one (1) year of experience in a client relations role.

• Strong communication and problem-solving skills

• Customer oriented and ability to adapt/respond to different types of program participants.

• Strong analytical and quality control skills

• Familiarity with Customer Relationship Management (CRM) systems and best practices.

• Ability to work in a collaborative environment.

• Technically proficient in Microsoft Office solutions

• Familiarity with the terminology of the office unit

What Would Be Nice To Have:

Knowledge of banking or loan servicing is a plus.

This position is covered by the Service Contract Act – Wage Determination (WD) No. 2015-4187. The wage offered for this role is $31.25/hour + a Health & Welfare rate of $4.54/hour, which meets or exceeds the minimum wage requirements of the WD.

The annual salary range for this position is $0.00-$0.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.