Greenheck Group Hiring for Customer Care Assistant Job at Bushnell, FL Full Time

Interested in working with one of the markets leading manufacturers? The Greenheck Group is a leading growth-focused, environmentally conscious, commercial HVAC manufacturer. Join our team which proudly designs and manufactures the most comprehensive line of ventilation products in the industry. The Greenheck Group is a dynamic multi- branded international organization. Our equipment is used worldwide in commercial, institutional, and industrial facilities, ranging from comfort ventilation to manufacturing processes. Our efficient products improve comfort, safety, and health of lives across the planet. Since 1947, we are deeply committed to helping you “Build Your Future,” through professional growth, challenging leadership roles, and exciting opportunities around the world.

We are hiring for a Customer Care Assistant at our Metal Industries, Bushnell, Florida location.

Job Description:

· Maintain sales and service levels for the respective GRD email accounts on a daily basis, with a four-hour response time. Assisting customer care staff with duties where required.

· Process warranty RGA’s (Return Goods Authorization)

· Log requests in CRM-Case Management

· Proactively communicate late shipments to rep network

· Provide Packing Slips and POD’s

· Provide Invoice/Acknowledgment copies

· Accurately process e-orders

· Run RGA report- cancelled, expired, and received

· Run RGA open reports quarterly

· Efficiently coordinate change orders with rep network and MI production

· Able to remain calm and professional, even with challenging clients

Job Type: Full-time

Pay: $17.00 – $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Bushnell, FL 33513: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location