Grange Insurance Association Hiring for Customer Service Representative 2 Job at Seattle, WA Full Time

At GIA, every employee is an integral part of the company and everyone’s contribution to the company is critical. We have a great opportunity for someone to join our team as a Customer Service Representative (CSR). This critical role receives, investigates, and responds to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. They will identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business.

This opportunity will be based out of Seattle or Spokane, WA.

Pay Range and Benefits:

• Pay Range $19.46 – $30.43 per hour (The pay range listed is for positions in the Seattle area and California. Working outside of these areas could result in a modified range based on the regional cost of labor.)
• Benefits include:
  • Flexible hybrid work schedule – 2 days in office required
  • Medical/Dental/Vision Insurance
  • 401(k) with Company Match
  • Profit Sharing
  • Group and Voluntary Life Insurance and AD&D
  • Fully Subsidized ORCA Card
  • Free Parking
  • Education Reimbursement
  • Wellness Reimbursement Program
  • On-Site Fitness Center
  • Employee Assistance Program
  • LifeBalance Program
  • Dependent Scholarship Program

Think you have what it takes to be a collaborative, forward-thinking Grange team member? Below is a snapshot of what you’d be responsible for:

• Provide frontline agency and customer support by promptly answering incoming calls and emails regarding policies, new and existing claims, coverage issues, complaints, and general inquiries.
• Resolve questions and issues that do not require an agent’s license and refer customers to appropriate parties as needed.
• Research billing accounts for discrepancies and assist customers with payments and miscellaneous billing transactions such as changes to EFT, payment plans and due dates.
• Identifies and communicates transactions and impact to policy premium.
• Accurately setup new claims in accordance with the Claims department criteria.
• Process billing breakdowns for agents and policyholders.
• Effectively utilizes available reference materials and systems to provide confident, accurate, and efficient information.
• Prioritize and process all incoming tasks and miscellaneous transactions.
• Effectively collaborate with internal departments to resolve customer related issues.
• Complete work exhibiting the behaviors of our core values: forward thinking, integrity, dependability, empathy, and relationships.
• Completes licensing and continuing education requirements.
• Assist with projects and special assignments as needed and other duties as assigned.

Experience we’re looking for:

• High school diploma or equivalent, and 3 or more years of customer service experience, preferably in high volume call setting.
• Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines.
• Strong customer service orientation to support internal and external customers.
• Strong self-motivation to work independently while working well with and coordinating with team members.
• Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience.
• Excellent verbal and written skills for effective communication.
• Proficient PC skills including Microsoft Office suite, with the ability to learn new software.
• Ability to enter data quickly with a high level of accuracy and strong attention to detail.
• Ability to deal with confidential information and issues using discretion and judgement.
• Knowledge of P&C products and lines of business including department guidelines, process, and procedures.
• Personal Lines P&C producer insurance licenses required shortly after training.