GovCIO Hiring for Sr. Help Desk Specialist Job at San Antonio, TX Full Time

Company Overview

GovCIO is a team of transformers-people who are passionate about transforming government I.T. We believe in making a difference by developing digital strategies and delivering the technology-related innovation that improves governmental operations each day.

But we can’t do it alone. We welcome and nurture an inclusive and diversified work culture. Because different backgrounds, experiences, abilities, and perspectives make us better decision-makers, problem solvers, and creators. We’re changing the face of I.T. – from our diverse staff to the end-products we develop. And we’re excited to expand our team. Are you ready to be a transformer?

Responsibilities

Provides phone and in-person support to users. Worked with the PACER development team to research, resolve, and trouble-shoot customer issues.

Qualifications

Associate’s with 5 -8 years (or commensurate experience)

Considerable knowledge of the job. Complete understanding of the general and detailed aspects of the job, and its application.
Provides technical solutions to a wide range of difficult problems. Solutions are imaginative, thorough, practicable, and consistent with organization objectives.
Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives.
Contributes to the completion of specific programs and projects. Failure to obtain results would typically result in serious program delays and considerable expenditure of resources.