Good Shepherd Rehabilitation Hiring for Technical Support Specialist II Job at Allentown, PA Full Time

• JOB SUMMARY

The Technical Support Specialist II will provide company wide support with users at every organizational level, on a variety of hardware, software and business application issues in a LAN/WAN environment. This position interfaces directly with internal and external customers. Support will include the identification, research and resolution for issues reported for technical support that are not resolved via Level I support. The Technical Support Specialist II will rely on knowledge, documentation and pre-established guidelines along with their own technical and troubleshooting skills to perform the functions of the job. Customer care and issues resolution is of top priority.

• ESSENTIAL FUNCTIONS

Provide end user support
By monitoring help desk and resolving issues, not resolved by Tier I desktop support
providing users with workable solutions using standards established within the department and/or technical troubleshooting
escalate all unresolved issues to the appropriate support group
Provide support for endpoint-related hardware and software issues
Responsible for the daily support of corporate PCs, laptops, tablets, printers, phones and other network-connected devices and software in a LAN/WAN environment.
Install, upgrade and perform maintenance to software, hardware and peripheral equipment.
Able to analyze and define problems to appropriate resolutions.
Able to organize and prioritize numerous tasks and complete them under time constraints.
Recommend hardware and software configurations
By analyzing and evaluating system configurations on purchase options, ensure compatibility to current desktop software/hardware standards and contribute in the endpoint imaging process.
Inspect, configure and prepare equipment for delivery to end users.
Provide technical support for project implementations
Supporting co-workers in group or individual projects.
Participate, as needed, in new project implementations bringing endpoint expertise, thereby understanding the impact to the desktop of any new project.
Conduct endpoint testing within project guidelines and provide recommendations to the team.
Maintain accurate Inventory
By providing written record of all add/moves/changes of endpoint and peripherals, utilizing Hardware Relocation forms
verifying all deployed hardware has been inventoried and changes to the location of that hardware is documented in a timely fashion.
Possess strong verbal and written communications
Clearly and concisely communicate to end users and team members verbally
write effectively including helpdesk narratives, installation and troubleshooting documentation
Maintain technical knowledge
Participates in educational opportunities via classes, webinars and workshops
reading professional publications
participates in related professional organizations/newsgroups.
Provide excellent customer service
By providing users, departmental staff, management and business partners in a timely, professional and courteous manner utilizing technical knowledge to respond to their needs and questions.
Demonstrate attention to detail with good follow-through.
Commitment to off-hours support
Participate in on-call rotation, providing support to business operations that may occur after normal business hours.
Other duties as assigned

• QUALIFICATIONS:

_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
_Education
Associate’s Degree or related certifications in IT field required
Work Experience
3-5 years hands on desktop support in a LAN/WAN environment required
Licenses / Certifications
N/A

GOOD SHEPHERD’S UNIVERSAL FLU PROGRAM

As a health-care provider, we have a professional and ethical obligation to protect our patients and residents from developing further complications.

GOOD SHEPHERD’S UNIVERSAL FLU PROGRAM

To protect our patients and residents, Good Shepherd requires influenza (flu) vaccinations for all Associates, licensed independent practitioners, contracted, agency and temporary employees, students and volunteers.

***Important Note: Good Shepherd Penn Partners is a drug and tobacco free work environment. As a result, candidates selected for employment may be subject to a drug screen test, which includes nicotine. Good Shepherd and Good Shepherd Penn Partners also requires the COVID vaccination for all employees.***

Good Shepherd is an Equal Employment Opportunity employer and does not discriminate in its hiring or employment practices. All qualified applicants will receive consideration without regard to their race, color, creed, religion, national origin, age, disability, sex, sexual orientation, veteran status or any other characteristic protected by State or Federal law.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Desktop support: 1 year (Preferred)

Work Location: One location