CBE Companies Hiring for Desktop Administrator Job at Cedar Falls, IA Full Time

CBE Companies, a global provider of contact center services, has an immediate opening for a Desktop Administrator in our Cedar Falls, IA office. We would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for over 85 years—and we’re still going strong because we offer employees:

Competitive starting wage!
Excellent benefits package: medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!
Ongoing training & support!
Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Desktop Administrator will provide outstanding customer service as part of the first response technical support team for users of CBE systems participating in relevant Tier 2 support. The position will work with Operational and Support departments to understand current application challenges, research methods to improve their experience and determining best possible solutions for their use. The Desktop Administrator will ensure hardware in the CBE environment is up to date and effectively meeting the needs of the business and compliance standards. This position will assist with prioritizing and organizing support requests and escalate issues to Tier 3 support as required to facilitate timely resolution to issues.

• Bachelor’s degree (B.A./B.S.) or equivalent from four-year college or technical school in Computer Science, Management Information Systems (MIS), or Computer Information Systems (CIS).
• One year Windows Desktop Administration or related experience and/or training; or equivalent combination of education and experience.
• Experience providing customer focused user support.
• Industry standard certifications (CompTIA Network+, Security+, Server+, Sharepoint, etc.)
• Experience with Microsoft Endpoint Manager (SCCM/InTune), VMware VDI Technology (vSphere, Horizon, ESXi, etc.) and other Microsoft administrative systems (Active Directory, Azure AD, etc.)
• You must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.