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GOJO Industries Hiring for Customer Account Specialist at Akron, OH Full Time
Job Description
Information about #31384 Customer Account Specialist
Work Location: Akron, OH USA
Shift: Office Hours
Formulated to Care
GOJO, Makers of PURELL, is a company for people who want to help the world experience greater health and well-being. The positive impact of our innovative PURELL hand and surface hygiene solutions is driven by our 2,500 highly collaborative and creative team members, who love to learn, care for each other, and live our Purpose. We look for people who are inclusive, growth-oriented, and driven to find solutions to big challenges, and we actively support their well-being. If this inspires you, please join us at GOJO.
Role Objective
Provide customer service, operational and sales support for strategic accounts. Build, maintain and manage account relationships with manufacturing representatives, field sellers, sales support coordinators and account representatives in support of sales and fulfillment activities. Coordinate systems and processes for special account management projects. Create and maintain order management reports for strategic accounts.
Essential Functions and Responsibilities
- Coordinate initiatives among strategic accounts, GOJO sellers, manufacturer’s representatives, internal processes and any other relevant parties
- Provide ongoing maintenance of contact data in accordance with established processes
- Collaborate to identify and improve on inventory management and forecasting problems and opportunities for strategic accounts
- Provide strategic accounts with information required for introducing products into their system
- Team with Pricing Administrator and Bid Coordinator to maintain accurate pricing and rebate programs for strategic accounts
- Implement, track and manage orders for promotions and activities, reporting progress and/or issues to Sales Management, Operations and strategic accounts
- Respond to inbound orders, product and order questions and strategic account issues
- Monitor and follow up on strategic account orders and issues
- Confer with Sales Management and strategic accounts to resolve account issues
- Provide proactive communication to strategic accounts
- Ensure enterprise and customers’ service levels are met or exceeded
- Create deliveries to allow for minimal shipments to the customer, while optimizing freight charges
- Team with Scheduling, Interplant Operations, Logistics and Warehousing to ensure SKUs are in the correct warehouse at the current time to fulfill strategic customers’ orders
- Extensive knowledge of GOJO SKUs, policies and procedures
Education and Experience
Bachelor’s degree preferred, but not required. Three (3) or more years of experience with customer service, marketing, logistics preferably in a manufacturing or logistics environment. Experience with ERP order entry systems preferred.
Competencies
Being Resilient
Collaborates
Cultivates Innovation
Customer Focus
Drives Results
Supervision/Coordination
Guidance and direction is provided by Customer Account Manager
Role Type
Mostly Virtual – Less than 10% on-site work
Physical Requirements
Office Worker – Work Environment
Travel Requirements
Travel between campus locations in Northeast Ohio as needed
To Apply:
To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability. Applicants must be lawfully authorized to work in the United States.
Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.
