Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it’s in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let’s see what we can do together.
Heartland POS team is growing once again! If you are tech savvy, detail oriented, and believethat every interaction with a customer should be a world-class experience, then you need to check out this job opportunity.
Job Summary:
As an Associate Technical Service Representative, you will work directly with Heartland POS customers(which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.
Typical support calls are related to:
Basic network connectivity
Basic Windows user settings and configuration
POS (point-of-sale) software application support
Software Upgrades
File sharing
About Heartland:
Heartland, a Global Payments company, offersa fast paced environment with a casual flair – we have the option of wearing jeans, sneakers and t-shirts to work!
Our Indiana Service Center, located just 15 minutes from Downtown Louisville, has been named anIndiana’s Best Employerand one of Computer World’s100 Best Places to Work in IT.
Our Jeffersonville, IN site boasts a 275,000 square foot campus that includes an on-site day care, cafeteria serving breakfast and lunch, full-size outdoor basketball court, a 24 hour full service gym with indoor track, locker rooms with showers, personal trainers (that are FREE), fitness classes (that are FREE), and more! What more you might ask?? How about options for FREE EDUCATION! Yup, we offer a path for qualified employees to receive an Associates and/or Bachelor’s degree in Business Administration. 100% company paid for (including books)! And there’s even more that makes Heartland a great place to work. But you’ll have to join our team to find out other reasons why nearly 90% of our employees rank us as a great place to work!
Major Job Responsibilities/Duties:
In a customer service call center, provide first-tier support for retail stores and restaurantsusing Heartland’s point-of-sale software solutions.
Resolve end-user issues throughstep by step instructionsrelated to hardware, software and networking support.
Field incoming support requests submitted through phone calls, emails, or online chat rooms.
Log all support requestsand escalations inticketing system.
Use remote connect capabilities to resolve issues when necessary.
Qualifications/Educational Requirements:
At least 1 year customer service experience, preferably in a call center environment.
+1 year of experience waiting tables in a server banking environment, major plus for this position.
Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
High School Diploma or equivalent required.
DesiredRequirements:
At least 1 year experience providing technicalsupport to end users.
A+ or Network+ certifications.
Experience working in a restaurant and/or retail setting. (Server or Retail Manager experience is a plus!)
Disclaimer:
The above statement is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities, duties and skills required.
Heartland offers a competitive salary and a comprehensive benefits package to qualifying employees.
Heartlandis an equal opportunity employer. M|F|D|V
Varying Equipment Experience – Laptop, Desktop, Wyse Thin Client, MAC
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Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.
Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at [email protected].
EOE/Minorities/Females/Vet/Disability
TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.
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