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Customer Service
GFS Chemicals Inc Hiring for Customer Service Representative Job at Powell, OH Full Time
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We are currently seeking Customer Service Representative(s) to join our GFS Chemicals team.
Requirements:
Essential Responsibilities:
You will be trained to use AX 365, SharePoint, and our call center software. Each day presents unique challenges as we strive to stay current on industry-wide best practices. The successful candidate(s) will also participate in the development of new processes and support projects as our department grows while working closely with our customers and internal partners.
Daily activities:
GFS Chemicals is a family owned and operated business in Columbus, Ohio serving customers worldwide since 1928. You will be joining an established, close-knit company that has been proudly dedicated to quality, service, and innovation in the specialty chemicals market for 94 years and counting. GFS offers a comprehensive compensation package that includes a generous 401k, profit sharing plan, 2:1 HSA match, company paid life insurance, medical, vision, dental, and much more. Apply now to learn more about GFS Chemicals. Let’s see if we have “Chemistry!”
We are currently seeking Customer Service Representative(s) to join our GFS Chemicals team.
Requirements:
Offer excellent customer service through verbal and written communication skills from an office environment, experience in the manufacturing sector preferred
Effective communication skills (active listening, directing, and conveying information);
Excellent people skills;
Good math skills are required as unit of measure and various other conversions are a daily activity;
Ability to remain flexible in an environment with ever changing demands;
Experience with Microsoft Office Suite;
Excellent organization skills, detail-oriented with the ability to multi-task;
Ability to maintain accurate records and confidentiality;
Proficient with English language (ability to read, write, and speak fluently)
Essential Responsibilities:
You will be trained to use AX 365, SharePoint, and our call center software. Each day presents unique challenges as we strive to stay current on industry-wide best practices. The successful candidate(s) will also participate in the development of new processes and support projects as our department grows while working closely with our customers and internal partners.
Daily activities:
Input quotes, orders, and returns into the Enterprise Resource Planning (ERP) system
Follows up on shipment status, back orders, and customer complaints, etc. as needed
Qualifies new, and re-qualifies former, customers by sending/processing Business Account Forms and creating new customer accounts
Updates and maintains customer database within ERP system
Assists customers with products and order inquiries
Sends requested forms to customers (i.e. Certificate of Analysis, Safety Data Sheets, etc.)
Routes leads/prospects appropriately
Assists sales department with customer driven administrative support including order entry and follow up for their territories
Maintains confidentiality with customer information
Educates customers about GFS Chemicals’ product offerings
Proactively calls customers to let them know of product promotions, company news, revisit past conversations and initiate new conversation of GFS’ value
Provides support to management as needed
Performs other miscellaneous duties as assigned
Participates in problem solving and continuous improvement projects
Follow written policies, procedures, and guidelines
Most importantly, you help create and maintain a positive, productive, and safe work environment!
EEO/AA/M/F/VETS/DISABLED
No agency calls or emails please!
