Germack Event Venue Hiring for Live Chat Representative Job at Fort Lauderdale, FL Full Time

Full Job Description

Germack Event Venue

We strive to be the finest event and catering venue in South Florida by creating an experience with unparalleled service, five-star cuisine, and an awe-inspiring ambiance.

Responsibilities:

• Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns

• Evaluate customer interactions and elevate issues to Live Chat Manager when appropriate

• Create relationships with new customers to better understand and achieve their needs

• Respond to the customer questions, inquiries, requests, and problems accurately, concisely, and appropriately

• Promotes interest in client products and services

• Consistently achieves established standards of the position

• Continually portray and project a positive and professional image

• Provide administrative support to the customer service team

• May assist with overflow work and other duties as needed

What you need for this role:

• Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

• Keyboarding and internet experience needed

• Strong communication and interpersonal skills- including written and verbal

• Upbeat positive attitude and professional demeanor

• Articulate and well accustomed to a client-facing role

• Ability to compose professional emails

Job Type: Full-time

Pay: $33.56 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Work Location: One location