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Software & Technology
Fullsteam Hiring for Application Specialist Job at Colorado Full Time
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We’re committed to bringing passion and customer focus to the business.
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
RDP is a pioneer of Property Management Software. We have led the hospitality tech industry for over 40 years. We pride ourselves on offering powerful software to operators who have outgrown their previous solution. Our Vail, Colorado team is the heart of our company, enabling us to offer the best customer experience and product in the market. Founded in 1981, our software has helped our customers in over 1000 locations worldwide.
Our Culture:
We are seeking candidates passionate for a challenge and an opportunity to make a big impact within a small business. Working at RDP you will be surrounded by colleagues who continually seek development and progression – forget bureaucracy and politics, we are fast paced, value action and initiative, and continually broaden our experience by encouraging everyone to work closely with all our company departments.
The Job:
Application Software Specialists hold a variety of responsibilities including: day to day customer service/support, troubleshooting customer software issues, new customer implementations, training, and more. The person in this position provides status updates to stakeholders on projects and technical issues. This is a multi-dimensional job requiring self-motivation in a constantly changing environment. Growth opportunities include senior specialist positions, sales, and software development.
Primary Responsibilities:
- The Job: Duties
- Working with customers to address and solve software related problems or questions
- Training customers on RDP software
- Installing software upgrades and optional system enhancements
- Owning open tickets/bugs that must be solved
- Solving problems using critical thinking
- Handling difficult customers with grace and patience
- Creating knowledge-based articles and technical documents
- Participate in On-Call rotation
Primary Qualifications:
-
Required
- Bachelor’s Degree
- Strong verbal and written communication skills
- Travel to customer sites to implement software systems
- Proven ability to manage small to medium sized projects
- Vail Valley based – we are currently not considering candidates re-locating
- Quick learner, great attitude, team player
-
Strongly Preferred
- Experience with technology and hardware-based products
- SQL, Crystal Reports. Windows OS’s, Web Development, POS systems, GDS Systems, Credit Card systems
- Hospitality Experience
- Customer Service Experience
Physical demands and work environment:
Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.
EEOC & ADA Statement:
Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources
.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final candidate must be able to pass a background check.
